Tips and advice

7 Articles and Podcasts
How outsourcing CX could unlock the four-day week
Dave Pattman, Customer Experience Managing Director for Gobeyond Partners, part of the Webhelp Group, discusses the challenges and opportunities presented by [...]
Coaching & feedback in a remote environment
SHAREWe recently joined an online event exclusively for CCMA members where we discussed our experience of maintaining quality of coaching [...]