We held our first Trust and Safety meet-up for European professionals recently in Concentrix + Webhelp’s Paris offices. Our array […]
Following on from our recent exclusive Digital Travel Dinner, we hosted a roundtable discussion in the UK featuring a hand-picked […]
The travel industry is potentially at the dawn of a new era in customer experience, powered by next-generation technology. In […]
In our last blog on 2024 travel trends, we touched briefly on the battle for customer loyalty and its importance […]
Customer journey mapping is critically important and can drive a transformation program to success by helping to understand exactly how customers are behaving.
Webhelp has celebrated the state-of-the-art refurbishment of the Larbert site in Central Business Park by hosting an event attended by guests from across the local community.
Webhelp has picked up three awards at this year’s prestigious Contact Centre Association (CCA) Excellence Awards.
This new partnership, designed to support 40 pupils across 3 East Ayrshire schools into jobs, apprenticeships or vocational college courses when they leave, was launched on the 21st April, in Kilmarnock.
In the skies of the business world, clouds are gathering: pandemics, ecological crises, inflation, war. For policy makers, this climate […]
Given the uncertainty in the event world today, it is difficult to predict whether B2B trade shows will be held in 2022. What is certain, however, is that digital trade shows and B2B marketplaces will bring new opportunities throughout the year. The 4 trends that will shape 2022 and advice from Frédéric Maus, Managing Director of WSN.
Now is the time! The opportunities offered by Buy Now Pay Later (BNPL) appear to be massive for B2B. When offering their payment methods, platforms and marketplaces should choose to stand out from the rest, as recommended by Meriem Ouenniche, Client Solution Manager at Webhelp Payment Services.
A quick analysis of the fashion and ready-to-wear market, plus 3 tips from Bertrand Mahon, VP Operation Logbox at Webhelp Payment Services, whose credit management network covers 35,000 shops and more than 400 brands. A unique economic vantage point.