We’re very pleased to announce that Webhelp UK picked up three awards at last night’s European Contact Centre & Customer Service Awards (ECCCSA), building on a series of award wins in recent years. 

The 2021 awards were back in-person this year following 2020’s virtual event, taking place at Evolution, Battersea Park, London, and Webhelp are celebrating success across the following categories: 

  • Gold for Best Outsourcing Partnership (large) 
  • Silver for Best Support Team (customer) 
  • Bronze for Most Effective Learning and Development Initiative 

The Best Outsourcing Partnership award recognises the efforts made in building a successful and sustainable partnership between our business and one of our major global clients, with the Best Support Team recognising the cross-functional excellence of our Operational Support Team. Our Operational Support Team are a highly skilled group from various departments who come together to add value and deliver exceptional service to our clients and operational teams, and this award is a great testament to that work. 

The final award, Bronze for Most Effective Learning and Development Initiative, replicates our success from 2021 and recognises our continued focus on delivering the best learning experience possible for our advisors. This year’s success was based on our gamification-led learning experience, adapted for a virtual world and providing advisors with new, engaging ways of learning whether they are in the office, based at home or working in a hybrid way.   

David Turner, Webhelp’s Chief Executive Officer for South Africa, UK and India said: 

“Winning awards in conjunction with clients is always incredibly satisfying and speaks volumes for the partnerships we seek to create here at Webhelp. 

I’m particularly pleased to again be recognised in the learning and development category and with the Best Support Team Award – both awards speak to the game changer, collaborative culture we’ve built here at Webhelp and my congratulations go to everyone in our business who has worked hard across 2021 to deliver this success 

The European Contact Centre & Customer Service Awards are recognized as the longest-running and largest awards program in the customer experience industry, which celebrates organizations across Europe that deliver exceptional service to customers.