Shining lights in customer experience from across the UK were recognised by Webhelp at last night’s virtual 2020 Star Awards. It is the first year that Webhelp’s awards are all linked to its company values and cultural behavioural pillars; recognition, integrity, unity, commitment and ‘wow’.

Marking their 10th anniversary this year, the Webhelp Star Awards are driven by employees across all areas of the business. Everyone within the company is encouraged to nominate local stars from any site in the UK. The awards recognise and reward excellence across the business at a team and individual level.

There are monthly, quarterly and annual award categories, with the initial prizes ranging from an extra half-day of annual leave and a Star Awards certificate to a full-day holiday. Quarterly winners are shortlisted to win an annual award.

The 2020 winners announced below each received a cash prize of £1,000.

David Turner, Webhelp UK CEO, said:

“The Webhelp Star Awards is one of the highlights of the year and, even though we couldn’t gather face to face, it’s never been more important to pay tribute to our teams and individual colleagues for what they have achieved.

“I’m proud of our Webhelp employees and the flexibility, commitment and unity they have shown as we have embraced and overcome the challenges of the last 6 months.  

“Our priorities through 2020 have been keeping our people safe and our business strong. We felt it was important to go ahead with the Star Awards as an online event and to thank everyone for their hard work and dedication.”

Webhelp UK Star Awards 2020 Winners:

People First Award

Emily Thomson, Glasgow

Emily supports and encourages her team to meet their targets and become top performers.  She is known for having great ideas, using her initiative and going above and beyond in her role.

The Integrity Award

Karen Gavazzeni, Glasgow

Karen has overcome a lot of change on her campaign and managed this like the true professional she is.

Client at the Heart Award

Lauryn Walker, Rothesay

Lauryn resolved a major issue for her client against a tight deadline, ensuring the client’s customers were not impacted. She was calm, she was patient and she was committed to finding a solution.

Commitment Award

Harry McKinstray, Kilmarnock

Harry is innovative, flexible, collaborative and, above all else, he just gets the job done. Nominees in this category are dedicated, driven to achieving great outcomes; they show resilience and have a real determination to overcome any obstacle.

Passionate Game Changer Award

Ryan Bogan, Kilmarnock

Ryan has been recognised for his attitude, insight and delivery. He’s hard-working, determined and always thinking of new ideas.

Recognition Award

Chris Galante, Sheffield

Chris demonstrated exceptional effort and dedication throughout the set up and launch of a new Webchat team for his client, in response to the pandemic. He was focused, committed and organised when supporting the speedy training and mobilisation of 54 colleagues within two weeks.

Strive to Enjoy Every Day Award

Stuart Fraser, Falkirk

Stuart has been recognised because of his great work implementing mental health support in the workplace. His initiative was a huge hit and colleagues have remarked how supportive and innovative he is.

The Unity Award

Team Louise, Kilmarnock

This team, led by Louise Wilson, was the top performing team on site for 16 months at the time of their nomination. The team was also called “a force of nature led by a fearless leader” and it has been stated that we would not find a more dedicated, energetic and successful team.

The WOW Award

Emma Bradford, Dearne Valley

Angela Bartraham, Glasgow

Chris Glendinning, Falkirk

Not just one but three WOW Awards, in recognition of what an amazing year this has been when so many Webhelp employees rose to the challenge in 2020.
Emma, Angela and Chris all demonstrated energy, drive, problem-solving skills, passion to succeed. Above all else, they are role models who their colleagues respect and look up to.