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Discover why we’ve been recognized as a global leader – download the report

Some of the most dynamic, exciting companies in the world rely on the expertise and insight of leading industry analyst, Everest Group. So we’re obviously delighted to have been awarded the highest ranking of Global Leader within the first-ever Global ‘PEAK Matrix®’ CX benchmarking.

Webhelp has been recognized as a Global Leader in Everest Group’s first ever Global PEAK Matrix. In Everest Group’s annual CXM benchmarking assessment, Webhelp was also recognized across the following categories: a European Leader (for the fifth year in a row, consolidating a long-held market leadership position in Europe), and a Star Performer in both the Americas and APAC regions. This fantastic overall result is our highest overall ranking yet.

Download the report and find out why they ranked us so highly across the following categories:

  • Global Leader
  • European Leader
  • Star Performer in Americas
  • Star Performer in APAC

For the new global edition of its benchmarking report, Everest Group selected 59 global and regional organizations to evaluate and compare. Each organization was analyzed against seven different criteria. We are delighted to report that we scored very highly for both ‘value delivered’, and ‘vision & strategy’.

Download the report and find out how we’re offering:

  • Global reach, delivered with a local touch. From the start-ups and scale-ups supported by The Nest, to global brands who benefit from a worldwide network of locations across 60+ countries
  • Boundary-less customer experience, because one size doesn’t fit all
  • Enhanced consulting capabilities that include leadership development, behavioral science, service operations, and transformation
  • Strengthened digital IT services, including improved machine translation and generative AI solutions
  • All supported by CX consultants and an expanded ecosystem of leading technology partnerships that bring cutting-edge innovations to our clients

Download the Everest Group report to find out what makes us a global Leader.