Social Media is a big part of most brands’ strategy but it’s not always easy to start handling it from scratch. It can be very time-consuming, quite confusing and if you don’t know where to start, it can get frustrating. The first step to take is social listening and monitoring and here are 6 reasons why you should rely on an expert for support during this first step.
Imagine being able to understand what frustrates your customers and fixing these for the next customers. That would not only deliver your Consumer Duty evidence but also, most importantly, solve your customer friction points, ultimately leading to increased customer satisfaction, retention, and brand advocacy.
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