With driverless cars, chatbots, smart speakers, drones and data-phishing creating sensational headlines on a daily basis, forward thinking brands should be asking the question; “What does the arrival of Artificial Intelligence and Automation REALLY mean for customer experience?”

There are massive shifts underway in consumer behaviours, habits and attitudes, making it harder to predict the future. Moreover, this new technology isn’t slowing down and every year, the evolution of these digital products (and the debate around them) increases.

In our Whitepaper on AI and Automation, we sort the fact from the fiction, with revealing expert opinions and the results of a Webhelp commissioned YouGov study on public attitudes towards this booming technology and most importantly – the impact of machine learning on the CX industry.

It’s clear that young people have become a potent force for change and that age-related preferences could play a more critical role in defining behaviour than financial or situational factors.

The infographic below shares some of the report findings in a bite-size format and our Disruptor Series takes an even deeper dive into the challenges faced by the customer experience industry.