Automotive after sales

High quality customer support
for the Automotive Industry.

OUR CLIENT

New partnership with a new approach.

Our client, a leading automobile manufacturer, appointed Webhelp to look after their customer service department in early 2012. They were very precise in what they wanted:
“Our customers come first and we are looking for a capable partner who will promptly offer exceptional after sales services and through flexibility and proper management, deliver top-notch customer service solutions”.
This is exactly the kind of service Webhelp excels at and we immediately got to work.

THE CLIENT’S NEED

Putting the customer first.

Customer expectations in the automotive industry were changing and becoming more complex. Our client saw the need for change especially when customer satisfaction was not at the level they and their customers wanted.
“A satisfied customer is the best business strategy of all. This is our driving force and our way of business. Unconditionally, we always focus on delivering first-class solutions”
Improving the service overall for customers was the number one priority.

HELPING THE CLIENT

Improving the service together.

After 8 years our partnership is stronger than ever. And we have made huge steps forward in helping our client deliver a better service and improving customer satisfaction. We’ve done this by focussing on three key areas:
Competitive advantage: Our teams are flexible and customer oriented, providing cutting-edge service solutions that cover the customers’ needs. Their commitment to our client’s brand and speed in customer response is a robust competitive advantage.
Customer retention: We’re helping our client to build lasting relationships with their customers. Our people go the extra mile to help customers. We always make sure the customer’s query, issue or problem is solved.
Client loyalty: We have invested time and effort into listening to our client’s needs and delivering our service to the best of our ability. We’ve built up a mutual trust and a great relationship that adds value to our client and their business.

RESULT

Success!

Focusing on the customers’ satisfaction our teams changed their mentality and approach by creating and introducing flexible and custom-made strategies. This worked out to our advantage with Customer Satisfaction improving and great feedback from customers.

RESULT

Success!

Focusing on the customers’ satisfaction our teams changed their mentality and approach by creating and introducing flexible and custom-made strategies. This worked out to our advantage with Customer Satisfaction improving and great feedback from customers.

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