Client Stories

11 Articles and Podcasts
The Very Group

The Very Group have revolutionised their business in recent years, becoming one of the UK’s leading pureplay digital retailers. 

Yodel

As one of the UK’s leading parcel carriers, Yodel wanted to build a robust customer journey that matched up to their customers’ specific needs and expectations.

La Banque Postale

La Banque Postale turned to Webhelp KYC Services, the Webhelp Group’s regulatory and KYC practice to set up and operate a major KYC program to ensure to comply with the various ‘Know Your Customer’ regulations, and to obtain a comprehensive and cross-functional view of its 20 million retail customers.

Nyky

Webhelp Payment Services has provided support to the Italian Prêt-à-Porter womenswear group Nyky – including the brands Momoni, Oof Wear and Attic and Barn – for over 20 years, managing all the group’s exports (except for its French subsidiary).
Experiencing high levels of growth, its French subsidiary Nyky France has selected Webhelp Payments Services and ABN AMRO as its support partners to finance its development.

People analytics @ Webhelp

Our investment in technology and analytics to deliver outstanding customer experiences is helping our clients improve their businesses. We decided to turn this capability inwards and use it to power our people engagement plan with new levels of insight; and in turn deliver wider business benefits.

Remote service for fashion

Our client, a multinational e-commerce marketplace wanted to re-invigorate their service and business.

NPS improvement for Telco

Webhelp started working with our client, one of the major telco providers, in 2004. We provide customer experience management services, on behalf of our client, to their 19 million UK customers.

Virtual customer service operations

Our client, a multinational clothing retail company, decided to outsource part of their customer service operations for the first time. The client was especially interested in Webhelp’s INVIRES Home Ofiice solution and the benefits this would offer.

Post Office Limited

Post Office limited were looking for partner to support the customer contact services for their Travel Insurance product portfolio. Webhelp and Post Office Limited started working together in 2015.

Automotive after sales

Our client, a leading automobile manufacturer, appointed Webhelp to look after their customer service department in early 2012. They were very precise in what they wanted:
“Our customers come first and we are looking for a capable partner who will promptly offer exceptional after sales services and through flexibility and proper management, deliver top-notch customer service solutions”