Healthcare Services

Patient Support Programs

Patient Support Programs have proven to be a strong leverage for pharmaceutical companies who need to create preference among HPCs, increase adherence to treatment and collect real-life data that will help them maintain their pricing. We bring a unique wealth of expertise that combines skills of healthcare professionals with specifically designed tools to build and operate those programs.

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Pharmaceutical promotion & sales

Price pressure and fierce competition force pharma companies to rethink their traditional field promotion model.

We leverage our qualified database and proprietary tools to design and operate dedicated multichannel programs. Our expertise covers a large range of activities aiming at boosting prescriptions or sales and improving healthcare professional awareness and satisfaction at an optimized cost.

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Enterprise Services

B2B Sales Services

We enable B2B clients to rapidly surge their revenue by designing and managing even the most complex sales journeys. Our 20 years expertise ensures that efficient sales solutions are designed for each sales strategy, in close collaboration with our clients by mapping out targets and implementing the best fitting resolution.

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B2B Care Services

Our dedication and passion for service are our key drivers. And because BtoB market is requesting high SLA and NPS and the right comprehension of the client value, we deliver excellent Care Services through outstanding market expertise, innovation and an objective to enhance user experience.

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Helpdesk & Technical Support

We deploy AI, voice analytics and other leading technologies to futureproof CX and transform ways of working. IT-Service-Management is not only about IT-Service, we focus on delivering the best possible service. This is how we create value and brilliantly harmonize people and technology. Our Helpdesk solutions, quality & efficiency enhance commercial performance and customer satisfaction. We pay attention to close tickets on time with a human touch.

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Reverse Logistics

How you handle customers who need repairs or replacement of damaged or faulty products is a moment of truth for your brand. Poor CX makes customers less likely to re-purchase from you and more likely to publicly talk about their negative experiences. Our Reverse Logistics Service combines essential CX with expert management and reporting of Warranty and Repair processes.

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Digital Services

Moderation

Content is a key opportunity but a major concern for​ digital platforms as well. Risks are known to emerge anytime, anywhere and in any language and users expect their content to be published as soon as possible.

Using in-house automated tools and processes dedicated to content moderation​, our
moderators provide the best balance to not only offer your users the greatest experience but also to ensure the reliability of your platform.

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Content Management

Managing your content and delivering the right content in the right place at the right time is a tough and time-consuming challenge. Making this content consistent and engaging is even a bigger one.

Fueled with dedicated content management processes, our content managers are experts at providing the best content management strategy from data filling to key knowledge
management.

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Digital insight and e-reputation

The volume of information available online can be overwhelming, especially if you want your brand to stand out. That’s where we can help you maximize your brand’s potential.

By providing you with analysis, social listening support, crisis management and e-reputation reporting, you will be better equipped to hear the digital voice of your customers. And be better prepared to meet their needs.

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Community Management

Great social media management comes from having the right team in place. With our
expertise in recruitment and our network of Community Managers we can quickly source the best people to support your brand and Social channels.

We will help to build and manage your online communities – create trust in and promote your brand. You will also have better social media coverage to promptly support customers and prevent crises.

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Legal Services

Legal Claims Management

Webhelp’s highly skilled paralegal teams offer time-served legal expertise across multiple lines of business. Our regulatory compliance framework, certifications and approvals allow us to support our clients, as well as having extensive experience in operating in regulated environments for our existing clients.

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Privacy and Legal Services​

Webhelp’s skilled and accredited pre-litigation teams offer time-served legal expertise and high-quality claims management, across all lines of business. More than a third of our team members have over 3 years’ experience in the claims process. We handle over 10,000 cases per year, while maintaining strong compliance, very low complaint levels and positive Customer Net Promoter Scores.

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Know Your Customer Services

We offer our clients a streamlined Know Your Customer (KYC) route, respecting evolving regulations and complying with digital transformation, which is key to a successful activation process. We support our clients either with a full BPO approach, thanks to our KYC experts working in their system, or with a managed services approach combining “End-to-End” proprietary platform and KYC experts for tailor-made KYC.

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Technology Services

Contact Centre Technology

Customer expectations are changing and changing fast. Keeping up with the pace is hard, especially when the consumer has never had so many easy ways to access competitive choices.
Working in partnership with Webhelp, you will have access to the latest Contact Centre Technologies. With us you can meet and exceed the needs and expectations of your customers. No matter when, where or how your customers reach out, we make sure you are also there!

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Automation

Automation is making the difference for great customer services. The increasing use of digital assistants shows customers are keen to engage with automated services, but only when they are well designed and provide impactful services.

Thanks to our experts and proprietary solutions, you will benefit from the concrete cost savings that automation provides while also ensuring your customers are looked after the way you would like them to be. At Webhelp, automation is designed for humans.

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Digital Tech

Technology is ever evolving, requiring flexibility and agility, making it difficult for businesses to keep up with the transformation pace. We invest in digital technologies, developing digital skills within organizations, whilst enhancing these with specialised divisions such as: PitechPlus, MyStudioFactory. For Mobile or Web applications, accessibility to our technologies and expertise means you will keep the pace when the competition falls behind.

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Webhelp has built a portfolio of solutions & services supporting BPO activities and Consulting practices

Digital Technology services:

  • Consulting services: Digital strategy, UX/UI design, solution architecture
  • Web and mobile app development: Front/back end
  • Custom software development
  • Application maintenance

Contact Center services:

  • Omnichannel / multichannel
  • Business Messaging
  • CRM integration
  • Infrastructure services

Automation & AI service:

  • Virtual assistant
  • Robotic Process Automation
  • Speech Analysis
  • Voice bot
  • Machine Translation

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