Digital strategy & UX

How do we do that?

By questioning and sometimes challenging our client’s certainties. By helping companies be creative. We want to push pragmatism vs fantasy, meaning vs dogma, vision vs trends.
A digital strategy is then transformed into a substantial UX, defining UX as a person’s perceptions and responses that result from the use of a service.

We deploy three main capabilities:

Insight & consultancy:

We bring experience, benchmarks, market best practices & analysis to your projects in order to go beyond trends and make the right strategic choices.

Product roadmap:

Putting a good idea into practice is not always easy. We help our clients to define the roadmap best suited to their strategic and economic requirements, their culture and their resources.

Creative strategy:

For a company, being creative means focusing on the right issues and having confidence in its potential to solve them. Sometimes innovation springs up. We help our clients challenge and embrace this potential and clarify the vision for their next products.

UX Design:

For us, an application is a promise and a unique proposition, and it cannot be limited to trend-driven standardization. We give meaning to our customers’ interfaces with expertise that is backed up with listening and bringing or questioning “truths”.

Meet our experts

Our latest news

Our latest news


Customer Journey Design

Customer journeys provide a powerful lens for understanding the true experience of interacting with your business, from first identifying a need to it being fulfilled.

Better customer journeys achieve short-term benefits and unlock long-term sustainable growth. Through customer journey design you can:

  • Grow revenue, through increased sales, conversions, advocacy, loyalty and new product offerings
  • Reduce cost, by reducing failure demand costs and non-value generating activities
  • Improve metrics, such as NPS, speed of response and first contact resolution, and use customer experience to differentiate against competitors
  • Increase employee engagement and retention, by placing the customer at the heart of everything you do and providing a common purpose

Our approach goes deeper to understand the true barriers to frictionless experiences, assessing back-office business processes, operating model and technology as well as the actual customer facing channels and touchpoints.

With twenty years’ experience in operations and customer experience improvement, our experts in customer journey design work closely with your team to deliver the change your organisation needs.

Meet our experts

Let's talk
about you

Contact us
Texte alternatif

Let's talk
about you

Contact us

Our latest news

Our latest news


Retention

We’ll help you make the most of the insight to be found in your customer contact data. We utilise the data to predict future behaviour (purchase, repeat contact, detract, churn) turning the insight into personalised next best action triggers.

We use fact-based contact insights to help you prioritise improvements in operational performance. Increasing customer value from data driven sales and service offers. Improving your customer satisfaction and responding to customer feedback with:

Our people:
• ~100 multilingual content managers
• Experienced consultants backed by a central data science team
• Blending analytics with operational expertise

Our Processes:
• Bringing insight to life with data visualization
• Focussing on test & learn within model offices
• GDPR compliance from brief to project completion

Our Systems:
• Webhelp’s own Smart Interaction Voice of Customer solution
• Analytics workbench, visualisation &; big data processing
• Investing in specialist analytics tech &; digital businesses

Talk to us today about how Webhelp’s Analytics services can help you.

Let's talk
about you!

Contact us
Texte alternatif

Let's talk
about you!

Contact us

Up-sales / x-sales

We’ll help you make the most of the insight to be found in your customer contact data. We utilise the data to predict future behaviour (purchase, repeat contact, detract, churn) turning the insight into personalised next best action triggers.

We use fact-based contact insights to help you prioritise improvements in operational performance. Increasing customer value from data driven sales and service offers. Improving your customer satisfaction and responding to customer feedback with:

Our people:
• ~100 multilingual content managers
• Experienced consultants backed by a central data science team
• Blending analytics with operational expertise

Our Processes:
• Bringing insight to life with data visualization
• Focussing on test & learn within model offices
• GDPR compliance from brief to project completion

Our Systems:
• Webhelp’s own Smart Interaction Voice of Customer solution
• Analytics workbench, visualisation &; big data processing
• Investing in specialist analytics tech &; digital businesses

Talk to us today about how Webhelp’s Analytics services can help you.

Let's talk
about you!

Contact us
Texte alternatif

Let's talk
about you!

Contact us

Sales Assistance

We’ll help you make the most of the insight to be found in your customer contact data. We utilise the data to predict future behaviour (purchase, repeat contact, detract, churn) turning the insight into personalised next best action triggers.

We use fact-based contact insights to help you prioritise improvements in operational performance. Increasing customer value from data driven sales and service offers. Improving your customer satisfaction and responding to customer feedback with:

Our people:
• ~100 multilingual content managers
• Experienced consultants backed by a central data science team
• Blending analytics with operational expertise

Our Processes:
• Bringing insight to life with data visualization
• Focussing on test & learn within model offices
• GDPR compliance from brief to project completion

Our Systems:
• Webhelp’s own Smart Interaction Voice of Customer solution
• Analytics workbench, visualisation &; big data processing
• Investing in specialist analytics tech &; digital businesses

Talk to us today about how Webhelp’s Analytics services can help you.

Let's talk
about you!

Contact us
Texte alternatif

Let's talk
about you!

Contact us

Acquisition

We’ll help you make the most of the insight to be found in your customer contact data. We utilise the data to predict future behaviour (purchase, repeat contact, detract, churn) turning the insight into personalised next best action triggers.

We use fact-based contact insights to help you prioritise improvements in operational performance. Increasing customer value from data driven sales and service offers. Improving your customer satisfaction and responding to customer feedback with:

Our people:
• ~100 multilingual content managers
• Experienced consultants backed by a central data science team
• Blending analytics with operational expertise

Our Processes:
• Bringing insight to life with data visualization
• Focussing on test & learn within model offices
• GDPR compliance from brief to project completion

Our Systems:
• Webhelp’s own Smart Interaction Voice of Customer solution
• Analytics workbench, visualisation &; big data processing
• Investing in specialist analytics tech &; digital businesses

Talk to us today about how Webhelp’s Analytics services can help you.

Let's talk
about you!

Contact us
Texte alternatif

Let's talk
about you!

Contact us

Complaints & 
claims management

We’ll help you make the most of the insight to be found in your customer contact data. We utilise the data to predict future behaviour (purchase, repeat contact, detract, churn) turning the insight into personalised next best action triggers.

We use fact-based contact insights to help you prioritise improvements in operational performance. Increasing customer value from data driven sales and service offers. Improving your customer satisfaction and responding to customer feedback with:

Our people:
• ~100 multilingual content managers
• Experienced consultants backed by a central data science team
• Blending analytics with operational expertise

Our Processes:
• Bringing insight to life with data visualization
• Focussing on test & learn within model offices
• GDPR compliance from brief to project completion

Our Systems:
• Webhelp’s own Smart Interaction Voice of Customer solution
• Analytics workbench, visualisation &; big data processing
• Investing in specialist analytics tech &; digital businesses

Talk to us today about how Webhelp’s Analytics services can help you.

Let's talk
about you!

Contact us
Texte alternatif

Let's talk
about you!

Contact us

Community Management

You will have rich and engaging conversations with your customers on social channels using
our Social Media Management services.

Working with Webhelp means your Social Media presence will benefit from:

Expert team

  • Over 800 business partners supporting more than 20+ languages
  • Dedicated Social Media Account Management
  • Flexibility of dedicated and bureau operating models

Robust process

  • Officially certified Facebook Marketing Partner
  • Personalised tone of voice reflecting your values and your brand
  • 24/7 customer relationship and alerts for incidents and threats

Specialist technology

  • R&D department and consultant team to master the right technology
  • Partner with a large a network of Social Media tools
  • Reports & Dashboards providing actionable community insights

Talk to us today about how Webhelp’s Social Media Management services can help you.

Meet our experts

Our latest news

Our latest news


Digital Insight & E-reputation

Our Digital insight and e-reputation services will help you to get ahead of your online
competitors. And stay ahead.

We will use our extensive expertise to give you usable insights into the digital engagements
of your customers supported by:

 

Expert team

  • More than 100 Analysts supporting over 20 languages and 1 specialist Consulting Team
  • Dedicated Social Media Account Management
  • Flexibility of dedicated and bureau operating models

Robust Process

  • Data processing & Data analysis support available
  • Custom brand reporting reflecting your values and digital strategy
  • 24/7 monitoring and alerts for incidents and threats

Specialist Technology

  • Collaboration with a large network of Social Media partner tools
  • Reports & Dashboards providing actionable community insights
  • Our Moderatus tool combines automated & human user-generated content moderation

Talk to us today about how Webhelp’s Digital Insight and e-reputation services can help you.

400+

crisis avoided in 2019

50 000+

posts analysed each month

30+

languages covered

24/7

Alerting

Meet our experts

Our latest news

Our latest news


Content Management

Our content management services focus on creating the right digital content for your brand
and your business.

We provide our clients with fully managed and scalable data-entry, data-processing and data
enrichment services displaying engaging online content for their users/customers. Working with Webhelp means you will have access to:

Expert team

  • 2400+ multilingual content managers and moderators
  • Dedicated Account Management supporting your content activities
  • Flexibility of dedicated and bureau operating models

Robust Process

  • Specialist project management tools including Jira, Zendesk and Redmine
  • Operational KPIs supported by real time reporting and BI tools
  • 24/7 production availability

Specialist Technology

  • Provision of all HW/SW for a virtual workplace with structured on-boarding process ensuring a smooth ramp-up process
  • Improving workflows with expertise in leading CMS, PIM, DAM, collaborative and PM tools
  • Internal tailor-made artificial intelligence and technological solutions dedicated to content management

Talk to us today about how Webhelp’s Content Management services can help you.

2400+

of Full Time Equivalent employees

9

Locations delivered

200+

clients

1

billion product pages checked and updated per year

75%

of our clients work with us for more than 5 years

Meet our experts

Our latest news

Our latest news