Travel & Leisure

Crisis Management

In recent years the Travel and Leisure market has been hit hard by several unexpected global events. 2020’s global pandemic is the worst event we’ve seen so far. These events are almost impossible to predict but the most resilient businesses will be prepared. Reacting quickly, and being flexible, to the needs of customers in a crisis will separate the best from the rest.

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Sustainability
and Purpose

Globalization and the digital revolution have created more competition in the Travel and Leisure market than ever before. Many well established travel companies and brands have disappeared forever in the last few years. Having a clear purpose, being financially stable as well as being operationally and environmentally sustainable will help travel companies to survive and thrive.

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Business Transformation

The Travel and Leisure Industry leads the way in adopting new technology and innovative ways of working. But, many brands face challenges fully integrating their operational and digital experiences. Creating a seamless, joined up, digital journey and travel experience will cut costs while adding a smile to the faces of all your customers.

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Why we are the perfect match

Our Industry Expertise

Working with more than 50 Global and International Travel and Hospitality businesses means we understand what makes your organization so special. Our highly skilled people are experts, from sales through customer service and technical assistance. Our dedicated business unit support your business strategy and help you to grow.

Our Global Teams

Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting your proximity, cost and quality needs. Our global model gives you consistency but it’s not one size fits all. Our customized approach means you will get a service built for your needs.

Our Tools and Technology

Working with Webhelp you will have access to all the tools and technology you need to achieve your vision and strategy. From consultancy & customer analytics to automation & machine translation we’ve invested in the tools, technology and the experts to use them so you don’t have too.

Why we are the perfect match

Working with more than 50 Global and International Travel and Hospitality businesses means we understand what makes your organization so special. Our highly skilled people are experts, from sales through customer service and technical assistance. Our dedicated business unit support your business strategy and help you to grow.

Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting your proximity, cost and quality needs. Our global model gives you consistency but it’s not one size fits all. Our customized approach means you will get a service built for your needs.

Working with Webhelp you will have access to all the tools and technology you need to achieve your vision and strategy. From consultancy & customer analytics to automation & machine translation we’ve invested in the tools, technology and the experts to use them so you don’t have too.

Client stories

Client stories

Latest news about Travel & Leisure

Latest news about Travel & Leisure


Telecom

5G and
Advancing
Technologies

For the telecom sector the rate of change shows no sign of slowing down. Moving to 5G networks and more advanced hand-sets means customers will demand even more from their networks. This is a lot for telco companies to consider and keep up with. The most successful companies will be the ones who adopt, and adapt to the changes in a way that works seamlessly for them, and crucially, their customers.

Our people

Personalization

For the majority of people their mobile devices or handsets are no longer just a piece of technology. They are a part of their life, their personal gateway to the world. This is how they socialize, pay bills, manage their connected homes, arrange transportation and of course communicate. Customers will be drawn to the companies who recognize this relationship and understand them as individuals.

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Security

The advances 5G promises means we can expect an explosion in customer demand following it’s roll out. Greater demand will generate even more data, a lot of it highly personal and potentially valuable too. Customers will be placing a huge amount of trust in telco companies to protect them and their data. The best companies will invest now to avoid paying an even greater price later if that trust is ever broken.

Our people

Why we are the perfect match

Our people and our expertise

Over 11,000 Webhelp people are supporting some of the biggest Telecommunication brands and providers everyday. Together we will create a winning partnership. One that helps you to grow your business.

Our knowledge and our experience

We are already supporting many of the main Telecomms providers. Our services already cover the full customer journey and lifecycle across all channels. In short, we understand how your industry works. As our partner you, and your customers, will benefit from all our knowledge and experience.

Our game changing approach

We have the best people and the right experience. What lifts these to the next level is our innovative approach. Our consulting and transformation services will help you unleash the potential of all the latest game changing technology, tools and thinking.

Why we are the perfect match

Over 11,000 Webhelp people are supporting some of the biggest Telecommunication brands and providers everyday. Together we will create a winning partnership. One that helps you to grow your business.

We are already supporting many of the main Telecomms providers. Our services already cover the full customer journey and lifecycle across all channels. In short, we understand how your industry works. As our partner you, and your customers, will benefit from all our knowledge and experience.

We have the best people and the right experience. What lifts these to the next level is our innovative approach. Our consulting and transformation services will help you unleash the potential of all the latest game changing technology, tools and thinking.

Meet our experts

Let's talk
about you!

Contact us

Hello,
Ready to start the conversation!

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about you!

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Client stories

Client stories

Latest news about Telecom

Latest news about Telecom


Utilities & Public Services

Sustainability
and the Environment

People are more environmentally aware, especially about their energy use and public services. Showing you are committed to being a sustainable and environmentally friendly, organisation is an important factor for your customers or service users. In customer management terms this means being efficient, cost effective and maximizing your digital capabilities.

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Utilities and service
as a differentiator

Consumers have more choice than ever and their expectations are greater too. New players in the market along with new innovations like Smart Meters are shaking up the sector. Increasingly it is the customer experience, and the support services utility companies offer that will help them to stand out. The best utility companies will attract and retain customers with a fully connected, joined up, service.

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Public Sector and
digital transformation

As consumer demands and expectations in the private sector grow, the same consumers expect similar experiences from their public services. Public service providers need to redefine their user experiences in line with these new expectations. This means understanding service users more, personalizing their services while also creating new digital journeys and experiences for users to engage with.

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Why we are the perfect match

Our Sector Expertise

Over 15 years’ experience in the Utilities and the Public Sectors means we understand the challenges and demands your business, your customer or service users face every day. Companies and authorities work with us because they trust us to deliver for them. You can trust us too.

Our Global Teams

Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting all your needs. Over 7000 of our people are helping utility customers and public sector users all over the world. Our people make all the difference and they will make a difference for you too.

Our Innovative Approach

Utility and Public Sector organizations need to innovate, just like everyone else or risk being left behind. With our proven tools and expertise we will help you adapt to market changes, differentiate yourself and optimize your business or service.

Why we are the perfect match

Over 15 years’ experience in the Utilities and the Public Sectors means we understand the challenges and demands your business, your customer or service users face every day. Companies and authorities work with us because they trust us to deliver for them. You can trust us too.

Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting all your needs. Over 7000 of our people are helping utility customers and public sector users all over the world. Our people make all the difference and they will make a difference for you too.

Utility and Public Sector organizations need to innovate, just like everyone else or risk being left behind. With our proven tools and expertise we will help you adapt to market changes, differentiate yourself and optimize your business or service.

Our solutions to support you

Meet our experts

Let's talk
about you!

Contact us

Hello,
Ready to start the conversation!

Texte alternatif

Let's talk
about you!

Contact us

Client stories

Client stories

Latest news about Utilities & Public Services

Latest news about Utilities & Public Services


Retail & Ecommerce

Augmented and
virtual reality

The Integration of innovative tools like augmented and virtual reality creates a new digital experience for the customer. Using these tools, brands are able to; build customer relationship, improve conversion rates and add value to the shopping experience. A customer is able to visualize the product in an almost real view which most often positively influences the purchasing decision.

Social commerce

The sheer amount of time spent on social media platforms especially with the young generation, has strategically positioned social commerce a surging ecommerce market trend. Now more than ever are brands pressured to streamline their services across devices and platforms such as Facebook, Instagram, TikTok, Snapchat & YouTube whilst offer a consistent omni-channel experience. Our Omni-channel solutions at Webhelp have got you covered.

Machine learning

Predictive analysis plays a vital role in marketplaces and deploying machine learning is an essential part of solving the equation. The algorithms gathered from machine learning enhances a better prediction of sales, returns and customer service based on the customer behavior. At Webhelp, we acknowledge the data and insights gathered from analytics as a powerful tool in our business strategy which focuses on delivering outstanding personalized customer experience.

Why we are the perfect match

World class service

Using our WoW operating framework, we provide world-class sales and service operations. Our experts are empowered to deliver value, increase sales and maximize margins for our clients. We help digital new entrants to take the market by storm and traditional retailers to expand into e-commerce.

Center of excellence

The Centre of Excellence is the hub of our innovation network. We consolidate frameworks in an environment entirely dedicated on adding value and optimising CX. We focus on creating loyal brand advocates by reducing customer effort, first contact resolution and creating enjoyable retail experiences.

Multi-channel solutions

A brand is perceived as forward-thinking and responsive to customers’ needs when it invests on disruptive technologies such as VR across different media. As a technology enabler, we combine digital assistance tools with a human touch to offer consistent, value-adding & secure shopping experiences.

Why we are the perfect match

Using our WoW operating framework, we provide world-class sales and service operations. Our experts are empowered to deliver value, increase sales and maximize margins for our clients. We help digital new entrants to take the market by storm and traditional retailers to expand into e-commerce.

The Centre of Excellence is the hub of our innovation network. We consolidate frameworks in an environment entirely dedicated on adding value and optimising CX. We focus on creating loyal brand advocates by reducing customer effort, first contact resolution and creating enjoyable retail experiences.

A brand is perceived as forward-thinking and responsive to customers’ needs when it invests on disruptive technologies such as VR across different media. As a technology enabler, we combine digital assistance tools with a human touch to offer consistent, value-adding & secure shopping experiences.

Our solutions to support you

Meet our experts

Client stories

Client stories

Latest news about Retail and Ecommerce

Latest news about Retail and Ecommerce


High Tech & Media

Market Disruption

The pace of innovation and the speed at which business models are being reinvented is ever increasing. Driven by the flexibility created by digitization, open architectures and increasing customer demands, high tech businesses need to be ever more agile in transforming their operating models.

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Customer engagement

Influenced by their experiences with high profile brands, business and individual customers have all raised their expectations of service and experience. Creating a seamless, highly personalized service is the key to deepen customer trust and loyalty in order to support retention and to unlock growth.

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From Product to Service

Customers want to engage with your brand online and offline, cross channel, and expect consistent experiences too. This means adopting an omni-channel approach. Digital platforms and marketplaces are also transforming how consumers and buyers view purchases. The rise of ‘as a service’ is becoming inexorable, bringing significant customer benefits such as flexibility, improved cash flow and cloud-driven scalability.

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Why we are the perfect match

Client partnerships

We put our clients at the heart of what we do. Customer advocacy and excellence in service delivery are key drivers for our dedicated client teams. Creating a long-term partnership together, throughout all levels of your organization, will help you to grow your business and understand your customers better.

Next generation customer engagement

Together we will create seamless customer journeys across all channels and touchpoints. Empowering our people with a tech-enabled environment will help to understand and anticipate customer needs and drive measurable improvements in your customer experience. Our innovative solutions will support your business in providing personalized services.

Excellence on a global scale

You will benefit from a fully customized, best-cost solution thanks to our global network of sites and capabilities. Our proven BCP protocols guarantee your business continuity. Our global reach gives you the flexibility to adapt and respond quickly to any changes in customer demand or business growth.

Why we are the perfect match

We put our clients at the heart of what we do. Customer advocacy and excellence in service delivery are key drivers for our dedicated client teams. Creating a long-term partnership together, throughout all levels of your organization, will help you to grow your business and understand your customers better.

Together we will create seamless customer journeys across all channels and touchpoints. Empowering our people with a tech-enabled environment will help to understand and anticipate customer needs and drive measurable improvements in your customer experience. Our innovative solutions will support your business in providing personalized services.

You will benefit from a fully customized, best-cost solution thanks to our global network of sites and capabilities. Our proven BCP protocols guarantee your business continuity. Our global reach gives you the flexibility to adapt and respond quickly to any changes in customer demand or business growth.

Client stories

Client stories

Latest news about High tech