The votes are done and dusted, the yeas and nays have been counted and the results are in!

The Customer Experience Awards season has now drawn to a close and we are happy to announce some excellent news for the UK, India and South Africa team here at Webhelp.

Across all the regions, our people have been delivering outstanding service for our clients, which has been recognised at an unprecedented level.

It’s been a record breaking year for Webhelp, raising the bar from our 7 team awards in 2018.

In total we have taken home 12 industry awards in 2019 which were:

CCA Excellence Awards

  • Excellence in BPO Collaboration – Sky (Gold)
  • Excellence in BPO Collaboration – Shop Direct (Silver)

 UK Contact Centre Forum           

  • Best Outsourcing Partnership – Sky (Gold)
  • Large Contact Centre – Sky (Bronze)

European Contact Centre and Customer Service Awards

  • Best Innovation in Customer Service – Shop Direct and Gobeyond Partners (Silver)
  • Outsourced Contact Centre of the Year – Sky (Silver)
  • Outsourced Partnership – Sky (Silver)

UK Customer Experience Awards            

  • Large contact centre of the year – Sky (Silver)

BPESA Cape Town BPO Awards

  • Top BPO Operator Award (Winner)
  • Top Technical Innovation Award (Winner)

 All-Africa Employee Engagement Awards

  • Employee Health and Wellbeing (Winner)
  • Best Use of Technology (Winner)

This is all the more remarkable when we consider the size and competitiveness of the BPO industry and the calibre of entries, from teams across the globe.

David Turner, CEO Webhelp UK, India and South Africa, heartily congratulated all our employees, saying:

“These awards recognise everyone at Webhelp, and as such I am incredibly proud of all our people, across the whole business, and the enthusiasm and commitment they bring to work on a daily basis. I look forward to watching this success continue into 2020 and congratulations to everyone on a job well done!”