Author: Anton Manley, Chief Client Officer, Webhelp

The UK Employee Experience Awards, now in their 5th consecutive year, have been designed to recognise and reward exemplary employment initiatives and quality employee experience (EX). Here Chief Client Officer for Webhelp UK, Anton Manley, reflects on his time as Chair of the judging panel…

Regular readers of our blogs will realise that there is no such thing as an average working day at Webhelp, but on the 15th May I was delighted to don a (temporary) new cap after being invited to judge at the UK Employee Experience Awards.

The Awards provide an excellent platform to highlight market leaders in employee reward and retention. Additionally, this initiative takes a pivotal role in recognising successful staff engagement in the workplace and applauding the key support measures organisations take to develop a productive workforce and strengthen the company from within.

Why is this so important? Employee experience is arguably the single most significant way to leverage staff commitment and create brand motivation and momentum. To put it more simply – in words of renowned business leader Doug Conant: “To win in the marketplace you must first win in the workplace.”

Being the chair of such a prestigious expert panel of independent judges, who generously shared feedback and contributed their expertise, was an honour. However, whilst it was a wonderful experience, choosing our winners was certainly a challenge.

This year the shortlist of entrants for the awards was particularly strong, with a range of outstanding and inspiring entries from industries as diverse as healthcare, utilities and finance.

Held at the Park Plaza Riverbank in London, this well organised event offered a number of open presentations, allowing attendees to see first-hand how companies are re-defining excellence in employee experience.

LEARNING & DEVELOPMENT AWARD: Gold winners, brighterkind.

Hundreds of EX professionals in were in attendance, and I was personally delighted by the focus on the importance of employee care demonstrated by the UK companies present, as it’s an area that is often undervalued.

Annette Franz, writing for Forbes, understands this and nails it when she says: “At the heart of it all, employees want to do their job and do it well. Unfortunately, they can’t if they aren’t provided with the tools, processes and resources needed to do that.”

Articulating and rewarding best practice is essential in helping the CX industry continue to develop and prosper as a whole. By making EX and C-Level priority and developing the assets that enable all staff to be engaged at work doesn’t just benefit employees, it’s been proven to have a significant impact on the bottom line.

Although there is rising awareness of the importance of EX, businesses do struggle to attract and retain the people they need in key areas. Webhelp’s Director of Strategic Marketing, Dave Pattman, examines the AI skills gap and data from our recently commissioned YouGov poll to find creative ways to solve this issue.

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