New innovations are changing the customer experience. Developments in artificial intelligence are enabling more effective, efficient working for customer experience professionals and providers. Meanwhile, the Internet of Things is empowering more connected, effective service and retailers are adapting to an increasingly mobile-oriented customer base.

The latest infographic from Webhelp takes a look at the role new technology will play in the ever-evolving customer experience.

The Role that New Technology Will Have in Customer Experience Infographic_v4 Final