The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which sectors have been positively and negatively impacted over the past few months.
Read our blog from Marketing Manager Ewan McKay for more in depth insight and look out for a new Whitepaper exploring the operating models of the future.
The right blend of human talent and supportive technology can enable financial services providers to harness new capabilities, use behavioral science to improve adoption, predict consumer behavior changes, and drive continuous improvement.
In this article, we examine how machine translation (MT) can empower organisations of any size to adapt to the evolving CX needs of their customer base and, ultimately, stand out in the global marketplace.
Webhelp, a leading global customer experience BPO player, today announced the appointment of Raphael Hegeler, as Global Head of Gobeyond Partners (Gobeyond), its CX Consulting brand specializing in solving complex customer journey challenges.
Who hasn’t received a suspicious message asking them to click on some weird link to confirm their personal data? Fraud […]
