customer experience

3 Articles and Podcasts
What does the future of customer service look like?

At the Future of Service conference in London, hosted by Webhelp and Gobeyond Partners, we explored how we can all think about design differently to achieve better outcomes for our customers, our organizations and wider society. Here are some of the headlines from a packed day of insight and inspiration.

How the travel industry can level-up with personalization (and unlock its possibilities)

Personalization can be the travel industry’s secret weapon in attracting and retaining traveling customers. How many of us remember these […]

Recommerce on the surge: Why second-hand stores are booming
SHAREWhy is recommerce on the rise? And why are marketplaces such as VINTED, thredUP or Poshmark thriving in this business [...]

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