CX
5 Articles and Podcasts
How do you know if your outsourced service strategy is right for your business?
Simon Garabette, Webhelp’s SVP Operations for North America digs a little deeper into what a business needs to consider when working with a BPO, and why a framework can be helpful in designing customer-centric service.
Why (and how) CX automation can be a game-changer for the travel industry
Santiago Rossi, Operations VP, looks at the role automation can play in improving customer experience for the travel industry.
What’s the scale of the skills challenge in the travel sector – and what can be done about it?
There’s a global skills shortage across plenty of sectors in 2022, but arguably nowhere is it more acute than in […]
![What’s the state of the [travel] nation?](https://media.webhelp.com/wp-content/uploads/2022/10/06104443/travel-blog-series_feature-image_2000x850-1.png)
What’s the state of the [travel] nation?
In this next blog in our travel series, we’ll be hearing from Nora Boros, Chief Sector Growth Officer, who looks [...]
Travel is recovering, but the industry now needs a renewed focus on customer experience
In our new travel blog series, we’re going to be looking at the state of the travel industry after a [...]
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