4 Articles and Podcasts
eBook: Reengineering insurance customer experience for profit and liquidity

Modernizing customer experience isn’t just about delighting customers — it’s about using journeys to speed up capital and reduce the cost of claims and support.

Insurance Outsourcing

While insurers are getting squeezed by new regulations & competitors, outsourcing insurance services like Customer Experience can protect profits and create agility to fight back.

Insurance customer experience is changing: Here’s what you should know 

The ideal convenient, connected customer experience in insurance is getting harder to deliver — but it’s also an opportunity to reduce ops & claims costs.

eBook: Insurance’s big shift from digital transformation to rapid agility

After years of disappointments, insurers are thinking about digital transformation differently. They’re finding new paths that are faster, more cost effective & more agile.

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