In this latest in our series on marketplaces, we’re looking at the catalyst that marketplaces have been in the circular […]
Nearly a decade in the making and some 25 years since the last major piece of EU digital legislation, the […]
The risks and rewards of building trust into your platform have never been greater. The global projected market size of […]
Concentrix + Webhelp recently hosted a webinar on global consumer trends in retail and their impact on customer experience. We […]
The rapid emergence of online marketplaces is continuing to reshape the retail industry. In this article Christophe de Sahb, our […]
Retail is on the precipice of a global paradigm shift powered by the accelerated capabilities of disruptive technology. The sheer […]
In case you haven’t heard, artificial intelligence (AI) has rapidly evolved into a disruptive game-changer, transforming entire industries and reshaping […]
If customers could decide the future of retail, what would they choose? The convenience of online shopping? Or the tactile, […]
An intriguing trend is forcing retail businesses to rethink their approach to customer experience (CX): the customer journey execution gap. […]
Customers have higher expectations than ever for retailers – particularly online. An overwhelming 79%of consumers across 17 countries believe retailers […]
There is a gap growing between customer expectations and the customer experience that they receive – and retailers are in […]
In recent years, sustainability has become a critical, pressing demand for retailers, as eco-conscious shoppers expect brands to practice environmental […]
With continuing advances in the tools and methods available to analyse unstructured customer data, there is a wealth of insight to be gained from Voice of the Customer (VoC) feedback in particular, which is often left untapped.
This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly
Black Friday is the busiest shopping holiday of the year. Consumer behaviors are shifting online to grab the best deal, and retailers must integrate an omnichannel strategy which strategically focuses on their digital content to provide a smooth and seamless experience.
Discover how integrating content management can offer a smoother online experience for customers.