retail

18 Articles and Podcasts
Why Marketplaces Are the Right Fit to Boost the Circular Economy

In this latest in our series on marketplaces, we’re looking at the catalyst that marketplaces have been in the circular […]

What Will the Eu’s New Digital Services Act Mean for Marketplace Operators?

Nearly a decade in the making and some 25 years since the last major piece of EU digital legislation, the […]

What Are The Trust And Safety Threats To A Marketplace – And What Can You Do About Them?

The risks and rewards of building trust into your platform have never been greater. The global projected market size of […]

Our Global Consumer Retail Trends Webinar: What Were The Key Takeaways?

Concentrix + Webhelp recently hosted a webinar on global consumer trends in retail and their impact on customer experience. We […]

The Rise (And Rise) of Marketplaces: 4 Key New Retail Trends to Watch Out For

The rapid emergence of online marketplaces is continuing to reshape the retail industry. In this article Christophe de Sahb, our […]

Reshaping Retail CX: AI, Blockchain, And New Tech For New Customer Experiences

Retail is on the precipice of a global paradigm shift powered by the accelerated capabilities of disruptive technology. The sheer […]

Reshaping Retail CX: Bridging The Gap With Generative AI

In case you haven’t heard, artificial intelligence (AI) has rapidly evolved into a disruptive game-changer, transforming entire industries and reshaping […]

Reshaping Retail CX: Blending In-Store With Digital for Superior Experiences

If customers could decide the future of retail, what would they choose? The convenience of online shopping? Or the tactile, […]

Mind The Gap: Bridging The Customer Journey Execution Gap in Retail

An intriguing trend is forcing retail businesses to rethink their approach to customer experience (CX): the customer journey execution gap. […]

What are the Digital Retail Trends Shaping Today’s Customer Expectations

Customers have higher expectations than ever for retailers – particularly online. An overwhelming 79%of consumers across 17 countries believe retailers […]

What are the Big Trends Influencing Customer Expectations for Retailers

There is a gap growing between customer expectations and the customer experience that they receive – and retailers are in […]

Sustainable Returns and the Double-edged Sword of Expectations vs. Responsibility

In recent years, sustainability has become a critical, pressing demand for retailers, as eco-conscious shoppers expect brands to practice environmental […]

The Path to Effortless Customer Loyalty

As the impacts of the pandemic, the cost-of-living surge, and the war in Ukraine continue, consumers worldwide are under pressure […]

Beyond brand NPS and CSAT; It’s time to recognize the voice of the customer

With continuing advances in the tools and methods available to analyse unstructured customer data, there is a wealth of insight to be gained from Voice of the Customer (VoC) feedback in particular, which is often left untapped.

Unlock the value of retail interactions: The roles of convenience and conversation

This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly

Black Friday, reliability and attractiveness the key components for your online strategy

Black Friday is the busiest shopping holiday of the year. Consumer behaviors are shifting online to grab the best deal, and retailers must integrate an omnichannel strategy which strategically focuses on their digital content to provide a smooth and seamless experience.

Benefits of integrated Content Management for Retail

Discover how integrating content management can offer a smoother online experience for customers.

Recommerce on the surge: Why second-hand stores are booming
SHAREWhy is recommerce on the rise? And why are marketplaces such as VINTED, thredUP or Poshmark thriving in this business [...]

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