The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event was a glittering affair with over 130 tables filled to the brim with the brightest and best in the industry.

The stars were out in force too, with distinguished broadcaster Fiona Bruce hosting the evening for the fourth year running. Plus a guest appearance from Frank Bruno MBE, a British former world heavyweight boxing champion, who had the crowd on their feet in applause!

Webhelp were delighted to take home three silver awards, the first of which was “Best Innovation in Customer Service” in partnership with Shop Direct and Gobeyond Partners, part of the Webhelp Group. The second was for “Best Large Outsourcing Partnership” with Sky and last but not least was an award for “Outsourced Contact Centre of the Year”, again in recognition of the outstanding work delivered with Sky from Webhelp’s customer experience centre in Larbert.

Craig Gibson, Chief Commercial Officer for Webhelp UK, SA and India, attended the awards and commented:

“The European Contact Centre and Customer Service Awards are one of the largest and most prestigious awards programmes in the sector and we are delighted to be recognised for excellence in so many categories. I would like to thank all of our people for their hard work this year, especially our Shop Direct team and Sky team in Larbert.”