What will retail banking look like 10 years from now? With innovations in AI, apps and customer data use, the customer experience will be very different. Here are five fun predictions for retail banking in 2026. Which of these do you think are most likely to come true? Or do you have another prediction? Leave us your comments or tweet to us @WebhelpUK!

The UK Retail Banking Customer Experience.... 2026?

What to read next? Download Webhelp’s whitepaper which explores the future of customer experience in retail banking