Webhelp, in partnership with Shop Direct, are delighted to have been nominated in the category of Top Offshore Campaign in the highly competitive BPeSA Awards.

BPESA is a not-for-profit company that serves as the industry body and trade association for Global Business Services in South Africa serving the international and domestic markets.

The Awards identify and reward the professionals and organisations for their outstanding achievements in the Global Business Service sector, celebrating company vision and upholding the spirit of excellence.

Both companies were thrilled to be acknowledged, with Suzanne Edmondson, Head of Customer Operations, Shop Direct Group pictured with the Finalist Certificate, left.

Webhelp’s John Davis, Head of Partnership Delivery, Business Development commented:

“It was a very proud moment to have the opportunity and jointly present with our partner Shop Direct for the BPeSA Top Offshore Campaign. Our partnership has been through a maturing journey which we have always shared the same goal of putting ‘people first’.”

He added: “This has helped with driving customer satisfaction, employee engagement and relentlessly fixing across all areas of our partnership. We have achieved a lot and strive to continuously improve through investing in our people and innovation to relentlessly fix our customers queries.”

He also recognised the hard work that Webhelp’s people do across the campaigns, saying:

“Being nominated means a lot for the partnership but more importantly for all the teams who are the heart of our daily customer interactions.”

Read more about the work Webhelp is doing in South Africa with Harambee to combat youth unemployment here.