Webhelp, a leading global provider of customer experience (CX) and business solutions, has appointed Francesca Zanisi as its new Group Chief People Officer. As a member of Webhelp’s executive committee, Francesca will lead the group’s people strategy to discover the top talent while helping it’s over 100,000 passionate game-changers grow and thrive in the business.

Francesco joins Webhelp with over 20 years of relevant experience, after working in various roles across Europe for companies such as Unilever, Amazon, Booking.com. Most recently at Criteo, she oversaw the business’ people engagement, talent and culture and employer branding. Previously, was responsible for developing Amazon’s EU Learning Team in Luxembourg, where she discovered her passion for talent management.

Based out of Webhelp’s headquarters in Paris, Francesca will take ownership of the group’s talent management roadmap and strategy as the company continues to scale. Her experience working in the tech industry’s rapidly changing landscape will elevate Webhelp’s approach to attracting competitive talent, managing employees, and maintaining culture across a global environment.

“I am honored to join the leadership team at Webhelp and look forward to building upon this wonderful culture. My focus will be on shaping the culture and environment where our people feel empowered to learn, grow and succeed. The values and culture at Webhelp resonate strongly with my personal approach, so I am eager to use my experience to help shape a game-changing experience for our Webhelpers,” said Francesca.

Olivier Duha, CEO & Co-Founder of Webhelp shared,

“People first has been a mantra at Webhelp since day one and is something our global teams have worked tirelessly to foster across the group. The decision to hire for this new role underlines our dedication to bringing an employee experience to fuel our people-first business approach. I’m thrilled to welcome Francesca to the team and look forward to seeing how she further develops this fundamental pillar of our business.”

The announcement comes during a time of excitement as Webhelp was recently awarded the Global Impact Sourcing Award, for its global approach to impact sourcing. This strategy focuses on countless local initiatives aiming to empower individuals with career opportunities previously excluded from the labor market. Webhelp’s goal is that 15% of new hires are impact sourced by 2025.