Leading global customer experience expert Webhelp has celebrated 250 years of dedicated customer service from a total of 21 Falkirk-based colleagues at a gala dinner at Cameron House Hotel, Loch Lomond, on Saturday, May 6.

15 years service - Falkirk - small

The colleagues were rewarded for 10 and 15 years of service to the business, its clients and their customers.10 years service - Falkirk


Webhelp’s chief operating officer, Andy Doig, was on hand to present the awards. He said: “I am tremendously proud to be able to recognise 21 people from our Falkirk site for at least 10 years of hard work and dedication.

“Sometimes people have the impression that contact centre work is just something you do until a better option comes along. This is proof that people can build genuinely satisfying and rewarding careers with Webhelp and in the contact centre industry.

“The people we have recognised tonight work in different parts of the business, from customer service advisors to bid solution managers, and this shows that there are a range of career options available to people at Webhelp.

“Our people are our most important asset and Webhelp is extremely grateful to these role models for their commitment and support. I look forward to celebrating with them again in another five years!”


The Long Service Award winners and their partners were invited to attend a special evening at the famous Cameron House Hotel on the shores of Loch Lomond, hosted by Andy Doig and Webhelp’s People Director, Gillian Campbell.

They were given a certificate, a £40 voucher to spend at Cameron House Hotel and vouchers for £100 (for 10 years’ service) or £150 (for 15 years’ service).

The full list of Falkirk-based long service award recipients is:

15 years’ service

Lesley Barbour         –        Team leader                                –        Falkirk

Graeme Evans         –        Team leader                                –        Falkirk

Maxine Jack             –        Contact centre associate                –        Falkirk

Barbara Kane           –        Team leader                                –        Falkirk

Lauren McMillan        –        Team leader                                –        Falkirk

John McVey             –        Contact centre associate                –        Falkirk

David Robertson       –        Facilities contracts manager           –        Falkirk

Louise Sherrit           –        Team leader                                –        Falkirk

10 years’ service

Derek Anderson       –        Head of performance optimisation   –        Falkirk

Caroline Arnott         –        Contact centre associate               –        Falkirk

Michelle Bell             –        Contact centre associate               –        Falkirk

Freda Bramham       –        Contact centre associate               –        Falkirk

Lianne Campbell       –        Customer experience manager       –        Falkirk

Brian Hastings –        UK financial controller                   –        Falkirk

Richard Kelly             –        Team leader                               –        Falkirk

Christine MacKay      –        Contact centre associate               –        Falkirk

Anne McIntosh          –        Contact centre associate               –        Falkirk

Gemma-Louise Miele –        Team leader                               –        Falkirk

Graham Scott          –        Bid and solutions manager             –        Falkirk

Michael Whitsed        –        Operations manager                     –        Falkirk 

Picture caption 1: Falkirk colleagues celebrate 15 years of working for Webhelp at Cameron House Hotel on Saturday, May 6, with chief operating officer, Andy Doig (far left) and people director, Gillian Campbell (far right).

Picture caption 2: Members of the Falkirk team celebrated 10 years of working for Webhelp on Saturday, May 6 at Cameron House Hotel, with chief operating officer Andy Doig (far left) and people director, Gillian Campbell (far right).