Pic Caption: Webhelp Celebrated Excellence with Annual Star Awards 2019

Rising customer service stars from across the UK were recognised last night by global sector leader Webhelp at an exclusive red-carpet Star Awards ceremony.

The Webhelp Star Awards are employee-driven, from all areas across the business. Everyone within the company is encouraged to nominate local stars from any site in the UK, South Africa and India.

The annual awards, held at the Assembly Rooms Edinburgh, were created by the company nine years ago. The aim is to firmly put their people first and to reward and recognise excellence across the business at a team and individual level.

There are monthly, quarterly and annual award categories, with the initial prizes ranging from a half-day holiday and a star awards certificate to a full day holiday.

Quarterly winners are also invited to the annual Gala Event and shortlisted to win an Annual award.

The 2019 winners listed below received cash prizes of £1,000.

David Turner, CEO of Webhelp UK, India and SA, said:

“The Webhelp Star Awards is one of our proudest moments of the year as we gather to acknowledge the contributions of some of the best individual and team performances across our business.

“As we always say, Webhelp is only as good as the people we employ, so it is incredibly important to recognise and reward these great examples of excellence.

“I’d like to congratulate all our winners, who represent just a small section of our dedicated and motivated employees.”

Webhelp UK Star Awards 2019 Winners:

The Rising Star of the Year Award

Duncan Knox, Rothesay

Duncan has demonstrated a marked improvement, moving from ordinary to extraordinary performance in an advisor role.

The Shining Star of the Year Award

Sarah Graham, Falkirk

Sarah has shown a commitment above and beyond the ordinary in an advisor role – including demonstrating exceptional performance, integrity and unity.

The Brightest Star Award

Suzanne Morris, Dearne Valley

Suzanne demonstrated that she achieved personal growth, development and learning and applied this to her role to reach a positive outcome. Our Brightest Stars have committed to furthering their own development.

People Leader of the Year Award (in a Team Leader role)

Alexander Holloway, Cardiff

Alexander has demonstrated a commitment over and above the job description which has resulted in exceptional performance, integrity and unity.

Role Model of the Year Award (in a support role)

Mandy Taylor, Falkirk

Mandy has demonstrated role model behaviour and truly lived our values. Nominees for this award are our most inspirational and motivational employees.

People Leader of the Year Award (in a non-Team leader role)

Steven Inglis, Falkirk

Steven has demonstrated a commitment over and above the normal job description and is commended for exceptional performance, integrity and unity.

The WOW Factor

Scott Genelli, Derby

Scott has shown that he can “go the extra mile”. This award covers an innovative idea put into practice that has had a great outcome or an example of going above and beyond for a customer, client or colleague – with amazing results.

Role Model of the Year Award (in an operational role)

Scott Gates, Dunoon

Scott has demonstrated role model behaviour and truly lived our values. Nominees for this award are our most inspirational and motivational employees.

The Spirit of Webhelp Award

Sarah McMahon, Sheffield

Sometimes the people that are the most deserving of praise never get it because they are the ones that work quietly in the background. Sarah has shown that she is reliable, works hard and shows fantastic team spirit. Nominees for this award support and encourage their colleagues and managers and have a positive attitude and approach to their work.

The Webhelp UK Team of the Year

The Sky Development Bay led by Mark Fountain, Falkirk

This Award recognises a team that has been thrust together to achieve a goal, and did so successfully, even in the face of adversity.

The Engagement Ambassador Team of the Year Award


The Engagement Ambassadors work year-round to improve engagement, communications, recognition and charitable support on their sites. The Dunoon team has gone above and beyond to deliver positive change and has helped promote this around Webhelp and their local community.

The Making a Difference Award

Janet Kelly, Kilmarnock

We all know someone who makes a difference by working hard all year to support community causes that are close to their hearts. Janet has worked tirelessly and selflessly to support others. Nominees are recognised for either giving up their time, fundraising or just by going the extra mile to really make a difference in their community or with their chosen charity.

The CEO Special Recognition Award

The Shop Direct Customer Relationship Centre, Glasgow City Park

This award goes to an individual, team or area of the business that has achieved something amazing during the last 12 months that our CEO and Executive team would like to recognise.


Winning Charity

The Innovative Schools Project

Charity Runner Up

CF Warriors


Charity Runner Up

Sheffield’s Children’s Hospital



Press information:

Tim Hammersley, Quiller 07809 136 880

Scott Jacobson, Quiller 07776 383 312