The finalists have just been announced for this year’s ECCCSAs. Here’s why we’re excited.

Being recognized by our peers for the work we do is satisfying on multiple levels. It’s great for the clients we work for, because it celebrates their businesses and the partnerships we’ve forged together.

On a human level, as a people-first organization, it’s good to be able to take a moment out of the hectic 24/7 to come together and celebrate hard work and game-changing results. 

It’s also a great opportunity for us, as a business that’s continually striving to be better, to be able to measure how we’re doing against the very best in our industry. 

So we’re delighted to have been nominated as finalists in 15 different award categories in the European Contact Centre & Customer Service Awards (ECCCSAs) 2023. 

Now in its 23rd year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. 

The ECCCSAs recognize organizations across Europe that are leading the way in delivering exceptional service for customers and colleagues. As an organization, we are thrilled to be heading the shortlist with the most nominations, from an experienced field of 30 companies across 15 European countries.

The wide spread of category nominations reinforces the strategic investments we continue to make in our operations, technology, innovation, and talent. We’re delighted that our work is being recognized across so many disciplines and sectors. 

From a range of exciting client partnerships and ESG work, to pushing the boundaries of AI and our leading-edge multi-lingual hub in Barcelona and beyond, we’re very proud that the insight, inspiration, and innovation of our colleagues and clients has been recognized. 

Congratulations to all the companies shortlisted and the very best of luck in the awards. We’ll see you all in November in London!

Here’s the full list of the categories we’ve been shortlisted for:

Best New Customer Contact Operation

Greatest Impact of Artificial Intelligence

Most Effective Application of Technology (CX)

Best Business Development Team

Best Supporting Team Customer

Best BPO Partnership (Large)

Most Effective Improvement Initiative (People and Customers)

Most Effective Learning and Development Programme

Greatest Environment, Social and Governance Impact (ESG)

Best Contact Strategy

Best Innovation in Customer Service

Best Customer Service into Europe

Outsourced Contact Centre of the Year

Best Pan-European Contact Centre

Best Customer Experience (Small team)