Leading global customer experience and business process outsourcing company, Webhelp, received one of only two ‘Special Judges’ Awards handed out at last night’s (Nov 17) Contact Centre Association (CCA) Excellence Awards, held in the Hilton Hotel in Glasgow.


The CCA Excellence Awards are in their 20th year of recognising and celebrating those companies who have achieved extraordinary success or individuals who have shown extraordinary leadership, passion and commitment.


The judges felt the quality of entries was so high this year from both UK and international companies, that they decided to award two ‘Special Judges’ awards for the first time ever.


Webhelp received their ‘Special Judges’ award for Innovation in BPO – A Partnership Approach for the outsourcer’s work with leading online retailer, Shop Direct.


Chairman of the judging panel, Andrew Mends, said: “This year’s winners should be exceptionally proud because it was by far the most competitive field ever with a record number of international as well as UK entrants. Our panel of 30 judges had a very difficult task due to the quality of submissions being so high. We would like to congratulate everyone who made the shortlist, because each one demonstrated a serious commitment to superior customer service.”  


David Turner, CEO of Webhelp UK, said: “I am extremely proud of the team for winning this award. They have shown great commitment and dedication to our client Shop Direct and have worked tirelessly with the team there to drive transformation and improvements in the retailer’s customer experience. Working together the people from both companies have achieved improvements in customer experience and savings in costs much more quickly than anticipated. I am delighted that this great work is being recognised by the industry with this special award.”


CCA Chief Executive, Anne Marie Forsyth, said: “Delivering world class customer service consistently in today’s 24/7 world requires exceptional people who can live up to exacting standards. I would like to warmly congratulate all of our winners who do just that on a daily basis.”