Webhelp Launches New Solutions for the Automotive Sector

Paris, France – 21, February 2022 – Webhelp, a leading global provider of customer experience and business solutions, has launched three automotive-specific services to support the industry’s innovation and growth.

The roll-out builds upon Webhelp’s 20+ years of global experience providing customer experience and sales-oriented services to 1,300 customers, including key players in the automotive and mobility sector.

New products include:

• Automotive contact centers – Multilingual teams of specialist automotive experts deliver ‘next-generation’ customer service for omnichannel customers, combining industry-leading product knowledge with advanced technologies, operating practices and data analysis tailored to meet automotive companies’ specific needs.
• Digital dealerships – Specially-trained automotive experts operate online sales channels on behalf of automotive brands, combining expert product knowledge with the highest level of customer service. It’s the industry’s way of nurturing direct relationships with customers, many of whom expect to buy online.

• Offline experiences and deliveries – Dedicated teams organize the offline experiences and car deliveries which remain critical for the delivery of a complete omnichannel experience.

Carole Rousseau, Business Unit Director for Automotive & Mobility at Webhelp France, and responsible for key clients such as Stellantis and VW, said:

“This is a pivotal time for the automotive industry as brands manage unprecedented change across consumer behavior, legislation, standards, and operations; all while trying to safeguard squeezed margins and profits.

“We believe that the ability to provide next-generation customer experiences will soon define ‘winners and losers’ within automotive and have invested heavily in the sector, including the recent recruitment of senior hires.”

To support the launch of the new services, Webhelp has appointed two senior experts, who bring over 40 years’ collective experience helping leading retailers and car manufacturers to drive omnichannel sales, digitize products and services, and maximize eCommerce opportunities, all around the omnichannel needs of modern car buyers.

Tony Patterson, the Group Business Development Director for Automotive & Mobility, added:

“We provide automotive brands with the ability to future proof their businesses; developing the capabilities to support customers adopting new products and services and new ways to consume the products. We see enormous potential for the automotive sector to realize significant value and benefits in terms of agility and flexibility through our “best-shoring” approach, complemented by multilingual hubs to meet the resource centralization needs of clients. We are optimizing customer service today and establishing new sales channels ready for tomorrow, all while balancing operational costs and risks.”

Tomas Honz, the new Group Head of Solutions for Automotive & Mobility, led the development of this new proposition, which comprises bespoke tools and models, designed to help clients respond to the omnichannel needs of customers and build teams of the right people in the right place, supported by the latest technology and use of best practices from retail to leverage data and insights.

With key people, technologies, and infrastructure in place, Webhelp is ready to deliver next-level services for automotive which maximize time, cost savings, and become a partner of choice to support growth at a pivotal time within the industry.