We are delighted to announce our involvement as a partner in the 2021 Customer Contact Association (CCA) Leaders’ Summit, taking place in Glasgow on 1st December.

The event will welcome over 200 senior customer service and experience executives from some of the leading brands in the UK & Ireland, providing a platform to collaborate and connect with business leaders and discuss the latest customer experience innovations shaping the customer contact industry.

Webhelp will be represented by Mark Guest, Managing Director, Customer Solutions and Dave Pattman, Managing Director, Customer Experience, with both looking forward to sharing their knowledge in the customer experience space; including the re-imagining of the customer service model, the balance of technology and human support within customer experience design, and much more.

Commenting on the event Mark said:

“I’m looking forward to attending the CCA Leaders’ Summit to engage and network with like-minded businesses, particularly on the challenges and opportunities they face in their industry, and how this will shape their customer experience strategy for 2022.”

Dave continues:  

“The summit promises to be a thought-provoking discussion on the future of CX. It will be great to hear first-hand how leaders in their respective fields are exploring the current state of service delivery and customer experience and to lend our expertise to the debate.”

 

As we countdown the final weeks of 2021, the CCA Leaders’ Summit should prove to be a timely opportunity to discuss and debate the trends and behaviours that will shape the next year ahead in CX – and to celebrate those organisations who are already delivering customer service excellence.