We’re incredibly pleased to announce that Webhelp has won four of the top prizes, including Gold for Most Effective Homeworking Programme, at this year’s European Contact Centre & Customer Service Awards. We also collected Silver for Responding in a Crisis in the Providing Leadership category, and two Bronze awards for Most Effective Improvement Programme with Sainsbury’s Bank and Most Effective Learning and Development Initiative.

The Gold for Most Effective Homeworking Programme was a recognition of our efforts in developing a homeworking solution in record time. The rapid and smooth nature of that transition, and the office-like environment created at the onset of the pandemic, ensured that we continued to respond to customers and provide vital levels of support during a time when consumer demand was growing, and Covid-19 was making a huge impact across the sector.

The award also acknowledged how as a people first business, we prioritised the health and wellbeing of our people by providing support, guidance and engagement initiatives as part of their virtual WebHealth strategy.

UK Region CEO David Turner said: “These awards underline the strength of capabilities within our business and the dedication of our highly skilled and motivated colleagues. We continue to see the benefits of our commitment to making business more human with Webhelp’s team of passionate game-changers accepting the challenges presented by the pandemic. Through embracing new solutions to ensure that we kept delivering for our clients, we are thrilled that our teams’ efforts have received recognition at these awards which marks another special moment on Webhelp’s journey of rapid growth and constant innovation.”

The European Contact Centre & Customer Service Awards are recognised as the longest running and largest awards programme in the customer contact industry, which celebrate organisations across Europe that are leading the way in delivering exceptional service to customers.