Webhelp has been recognized at the prestigious 2022 The Learning and Performance Institute Awards, picking up Bronze for Onboarding Programme of the Year.

The Learning Awards, presented at a ceremony in London on 17th February, celebrate achievements in workplace learning from across a range of sectors. The judges recognised Webhelp as an organisation that has built an exemplary and effective Onboarding Programme that demonstrates consistent high quality and innovation, as well as a defined and measured impact on our business.

Through the combined work of their Quality, Insight, Continuous Improvement, Change and Operational Teams, Webhelp has built a colleague centric employee on-boarding programme focussed on enhancing colleague and customer experience, delivered through a new and innovative game-based approach. The new on-boarding programme, which launched in June 2021, was first piloted in onsite, virtual and hybrid operations and has since expanded the reach of Webhelp’s Operational Learning team, allowing them to flex even more to the different needs of colleagues and clients.

Declan Hogan, Director of Operational Training at Webhelp, had this to say of the win:

“The team were delighted to receive this recognition from The Learning and Performance Institute, which shows how we have moved forwards as a training team, to being a learning provider.  As we strive to deliver the best in class support to our colleagues, customers and partners, it validates our efforts and highlights how through consultation and effective communication, Webhelp designs leading, micro learning. The implementation of our learning eco-system, academy and performance coaching have shown how our on boarding methodology and practices sets Webhelp apart as an employer and how we’re truly a team of people first, passionate game changers.”

Through their in-depth understanding of the impact Covid-19 has had on traditional learning, continually evolving their immersive onboarding programme remains high on the agenda for Webhelp.