The group obtains the highest distinction of the AFNOR label for the French region
Webhelp, one of the world leaders in customer relations, has obtained the label RSE Engagé with the level Exemplary issued by AFNOR for the French region.
This award is the result of a strong commitment, which has been driven since the creation of Webhelp by its two founders, Olivier Duha and Frédéric Jousset, by integrating the policy of corporate responsibility (CSR) at the heart of the group’s business model and strategic management.
Several criteria were evaluated by AFNOR. The organisation awarded Webhelp the highest distinction of the label, a level rarely awarded during a first evaluation, according to 4 axes:
- The positive impact of the group’s locations on the territories: creation of jobs, new trades and new local skills.
- Respect for employees: they are at the centre of the strategy to improve customer relations and the innovations proposed.
- An organisation that attracts talent and ensures personal development through promotions and internal development.
- Precise monitoring of performance via quantified commitments and monitoring dashboards covering social, economic, health and safety, quality of life at work and environmental issues.
Vincent Bernard, Global Chief Operating Officer, welcomes this label: “Our commitment to CSR has taken root and become stronger within the company over the years. This year, it is reflected in this 3-star rating, which rewards the commitment of everyone in the various territories where Webhelp France is present. Bravo and thank you to our employees, let’s continue together to embody our common Think Human philosophy“
Present in 49 countries through 170 sites and 65,000 employees, Webhelp is committed to promoting the values of diversity, equality and diversity in all the territories where the group operates. The group’s commitments are structured around 4 pillars:
- People : The group is working to create a future and career path for populations with difficult access to the labour market and to create the best possible working environment for teams, in particular through the global WebHealth program.
- Planet : The group has implemented a policy of reducing its emissions to aim for carbon neutrality and is building a climate roadmap aligned with a 1.5°C/2°C trajectory.
- Progress : To make market practices more ethical: in particular on data protection and corruption. Webhelp selects partner companies that respect the same rules of conduct as the group.
- Think Human Foundation : This translates into the implementation of citizen actions in favour of education and reintegration in each of the countries where Webhelp is present, in particular through Think Human Foundation. The Group is also a signatory of the Diversity Charter and has joined the United Nations Global Compact.
