19th March 2021


Webhelp, the leading global customer experience (CX) and business solutions provider, secured four top awards at this year’s European Contact Centre & Customer Service Awards (ECCCSA), including Gold for Most Effective Homeworking Program, which is part of Webhelp’s ongoing innovative solution tied to their unique Webhelp Anywhere proposition. The company was also awarded Silver for Responding in a Crisis in the Providing Leadership category.

The ECCCSA awards, presented virtually this week, also saw the Webhelp team win two Bronze awards for Most Effective Improvement Program with Sainsbury’s Bank and Most Effective Learning and Development Initiative.

The Gold award for Most Effective Homeworking Program recognized Webhelp for developing an innovative homeworking solution in record time. Webhelp was motivated to create a homeworking solution to meet their business aims and support all employees.

The robust delivery model, with its hybrid approach, ensured that Webhelp could continue to serve their clients and supply vital support during a time of growing consumer demand, which significantly impacted business across the sector. Webhelp’s people-first culture meant that prioritization of colleague health and wellbeing was essential, and initiatives were built to support employees’ work-life balance and working flexibility as part of their virtual WebHEALTH strategy.

Raluca Leonte, Head of Global Delivery & Transformation at Webhelp said:

These awards emphasize the strength of our global business and the dedication and ingenuity of the Webhelp community. Not only did our teams enable a shift to homeworking in record time, they have also ensured that our clients have the right delivery model for both their business and customers during this unique situation. In turn, this has also driven further innovation in our established virtual working model, and our unique Webhelp Anywhere proposition. We’re delighted that our teams’ efforts have earned recognition by such a renowned awards program, marking a special moment on Webhelp’s journey of rapid growth and people-first innovation.

The European Contact Centre & Customer Service Awards are recognized as the longest-running and largest awards program in the customer experience industry, which celebrates organizations across Europe that deliver exceptional service to customers.