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STOCKHOLM November 5th 2020

Allente has chosen Webhelp for the delivery of customer experience solutions including customer service, contact center platform and solution design for Canal Digital.

Allente, the merger between Canal Digital and Viasat Consumer, is offering high quality satellite TV and broadband TV solutions to 1,2 million customers throughout the Nordics.

Since 2010, Webhelp, a global leader in customer experience and business solutions, and Allente’s brand Viasat Consumer have developed a strong partnership of resilient and commercially successful customer service operations.

Webhelp is now adding Allente’s Canal Digital customer services for the Swedish market to its substantial portfolio of Nordic TV/Media clients.

Webhelp will deliver the Canal Digital customer service on behalf of Allente through a best-shoring operation located in Kalmar, Sweden, in Malaga and Alicante, Spain, as well as through advisors working from home. The recruitment of new team members has just started.

Victor Sundén, Chief Commercial Officer at Webhelp Nordic, said:

“We are very excited that Allente has extended our partnership to include Canal Digital, in addition to Viasat Consumer. We look forward to broadening our partnership at this important stage in Allente’s transformational journey, making sure Allente’s customer base is served with the consistent quality, brand ambassadorship and commercial prowess that we are known for. Together we will continue developing a partnership that powers the customer experiences in today’s and tomorrow’s TV and broadband solutions.”

Victor Liljeroth, Country Head Sweden, Allente Nordic, said:

“We have very good experiences of working with Webhelp, and are pleased to add on Canal Digital to our partnership. Webhelp will be able to provide valuable insights and support for our business at this exciting time for our company, and we will keep developing our partnership to give our customers premium service in this extended cooperation.”

Contact information:
Victor Sundén
Chief Commercial Officer, Webhelp Nordic
victor.sunden@webhelp.com
Mobile: +46 70 032 20 04

Maja Wikman Ulrich
Corporate Communications & PR Director, Allente Nordic
maja.wikman.ulrich@allente.tv
Mobile: + 46 936 99 26 65

 

Making business more human for the world’s most exciting brands.

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.

By choosing Webhelp they access the passion and experience of 75,000 game-changers from more than 170 locations in 70 countries. Each one determined to bring their own intelligence, empathy and experience to the table every day.

Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners’ business.

Webhelp believes that making business more human leads to a better customer experience – and a healthier bottom line.

Webhelp is the European leader in their industry, with a revenue of €1,5B in 2019, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com 

About Allente:

  • Allente offers TV distribution via satellite and broadband to 1,2 million customers in Sweden, Norway, Denmark and Finland.
  • Has approx. 300 employees in four countries
  • Telenor Group and Nordic Entertainment Group (NENT Group) each owns 50% of the company
  • Canal Digital and Viasat Consumer had a net revenue of 7,5 billion SEK 2019