London, UK, 13/11/2018

Leading global customer experience and business process outsourcing company, Webhelp, beat off stiff competition to take the award for Best Outsourcing Partnership with Sky at last night’s (Nov 12th) Engage Awards, held at the Westminster Park Plaza, London.

The award recognises the outstanding sales and service performance delivered by Webhelp’s customer experience centre in Larbert, which has played a key role in supporting Sky since the launch of the new Sky Mobile product in 2016.

“Our Sky team in Falkirk has worked incredibly hard since the launch of Sky Mobile. Watching them grow and achieve such amazing results for our customers has been a real privilege. Personally I’ve enjoyed our close partnership and I am looking forward to continuing our journey together,” said Laura Johnston, Sky’s Head of Service Operations.

“Working closely with Sky for over a decade means that we’re strongly aligned to Sky’s brand and culture. This, together with a strong focus on our people, has led to dramatic improvements in performance and employee engagement, which is behind the best employee retention levels we’ve ever seen. We’re very proud of the strength – and success – of the Sky / Webhelp partnership,” said Anton Manley, Chief Operating Officer Webhelp UK

The Engage Awards recognise the critical role played by employee and customer engagement in delivering business performance and profitability. The 2018 Engage Awards programme has broken records across the board with more categories, finalists and entries deliberated over by more judges than ever before.


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