The right blend of human talent and supportive technology can enable financial services providers to harness new capabilities, use behavioral science to improve adoption, predict consumer behavior changes, and drive continuous improvement.
In this article, we examine how machine translation (MT) can empower organisations of any size to adapt to the evolving CX needs of their customer base and, ultimately, stand out in the global marketplace.
Webhelp, a leading global customer experience BPO player, today announced the appointment of Raphael Hegeler, as Global Head of Gobeyond Partners (Gobeyond), its CX Consulting brand specializing in solving complex customer journey challenges.
Who hasn’t received a suspicious message asking them to click on some weird link to confirm their personal data? Fraud […]
