London, UK, 29/11/2018

Global customer experience expert, Webhelp, and leading telecommunication company, Vodafone UK, scooped up the award for Excellence in Business Outsourcing Collaboration at the CCA Excellence Awards, held at the Hilton in Glasgow, Nov 15th.

Having successfully worked in partnership for 17 years, Vodafone announced a five year extension to its existing outsourced agreement with Webhelp in 2017. Now operating under a new and innovative partnership model called ‘Red Badge’, the partnership is setting new standards in outsourcing collaboration by creating truly integrated teams, with shared responsibility and shared goals.  This level of collaboration is breaking down the limitations of traditional outsourcing and through shared investment in people and their working environment, has delivered a significant increase in employee engagement with record levels of customer satisfaction and contact resolution.

“We are proud of our strategic partnership that is now in its 18th year. By investing in our people and their working environment, we have created two centres of excellence delivering customer care for Vodafone that are branded to the standard of Vodafone’s own sites. This investment has energised our workforce and created strong Vodafone advocates, fully aligned to the Vodafone culture and committed to delivering exceptional customer experience,” said Craig Gibson, Chief Commercial Officer, Webhelp.

As the only peer-judged awards programme, the CCA Excellence awards is the most prestigious awards ceremony in the customer service and contact centre profession. The coveted awards highlight the achievements of individuals and companies throughout the industry, and bring together peers in mutual celebration.


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