New York City, USA – April 20, 2023 – Webhelp, a leading global customer experience BPO player, today announced the appointment of Hilary Hahn to its Global Executive Team. As Senior Vice President of Global Partnerships, Hahn will be responsible for building strong client partnerships – both in the US and globally – with businesses looking to create best-in-class CX. Joining Webhelp from Sitel Group, where she was Vice President, Emerging Brands, Hahn’s experience as an early-stage start-up advisor will also bring great value to the rapid expansion of The Nest, Webhelp’s fast growing companies’ outsourcing partner to disruptor brands, in North America.
Based in the US, Hahn brings over two decades of experience in sales, go-to market strategy, scaling growth, customer engagement, and digital transformation, with a track record of ensuring that clients’ strategic and CX priorities are aligned. Prior to Sitel Group, she was at Sykes for six years as Vice President, Customer Experience Innovation, and then as Head of Emerging Brands.
Paul Danter, Chief Growth Officer North America and CEO Trust & Safety, Webhelp, said, “We are excited to welcome Hilary to the Webhelp family. Her experience generating and managing multi-million-dollar client portfolios and driving significant revenue growth speaks for itself. Also, as a proven team builder who helps create purpose-driven organizations with strong workplace cultures, Hilary is a valuable addition to our team as we continue to establish Webhelp as a global industry leader.”
Hilary Hahn, SVP, Global Partnerships at Webhelp, said, “Anyone who knows me knows that I am passionate about creating lasting strategic partnerships and successful growth strategies for my clients and my company. By fostering a shared work culture, I aim to steer positive change while inspiring others; always filtering decisions through an employee, client, and customer experience lens. My personal ethos is a great fit with Webhelp’s approach to business, and I look forward to creating game-changing CX for our clients, continuing to help women in business rise-up, and bringing my expertise into an already hugely experienced and successful team.”
Craig Gibson, Group Chief Growth Officer, Webhelp, added: “Hilary is respected for building strong and successful client partnerships. She also has great expertise in change management and innovative tech and is an advocate for women and diversity both in the workplace and on corporate boards. She’s a fantastic addition to Webhelp as we look to further growth both in the US and globally.”
The appointment follows Webhelp’s recent announcement that it intends to combine with Concentrix in a deal that would create a global leader in CX by market share.
