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Webhelp and Gobeyond Partners are pleased to announce the expansion of their Telecommunications, Media and Technology Practice, under the leadership of Peer Hackman.
Peer joins Webhelp as Managing Director for TMT. He brings a wealth of knowledge to the business with over 20 years’ experience in leadership, consulting and operational roles with CSPs, technology vendors, management consultancies and media start-ups.
He is supported by a global team of industry consultants, customer experience specialists, customer engagement operations experts, analysts, data scientists and engineers, who work with our clients to transform and create value from customer engagement and experience engineering. This practice brings together specialists who transform customer experience excellence into profitable growth and run your customer operations at greater efficiency and lower costs.
Commenting on the TMT expansion, David Turner, CEO of Webhelp UK said:
“Telecommunications is a diverse and hugely important sector of the global economy, which has provided a crucial role during the pandemic in keeping individual and businesses connected, media companies entertaining and informing us, and technology vendors providing the devices and infrastructure. However, the gap between these sectors in shareholder returns has widened. All businesses have realised that customer engagement, experience and trust is THE decisive enabler to produce sustainable growth and expansion in uncertain times. Peer and his practice are working with leading operators, media businesses and technology vendors to help them mature their digital transformations across strategy, customer engagement, operations, culture, technology and data, to build sustainable, resilient and highly profitable future-facing businesses.”
Peer Hackman, Managing Director for TMT, continues:
“Webhelp and Gobeyond Partners provide end-to-end capabilities – from assessing our clients’ digital and CX maturity, to helping them to shape their customer engagement strategy to drive business performance, to engineering profitable customer experiences and providing holistic customer engagement solutions. We are uniquely placed to deliver transformative programmes which help clients grow the value of their existing customers, open new market opportunities, drive down the cost base, increase revenue and improve customer satisfaction.
“I’m delighted to be joining the team at Webhelp and Gobeyond Partners and look forward to bringing customer engagement transformation solutions to the often complex challenges faced by their prestigious client base.”
