Leading global customer experience and business process outsourcing company, Webhelp, is celebrating more awards success having won both gold and silver at this year’s Digital Experience awards.


Webhelp secured the awards for its transformational partnership with client Shop Direct, winning Gold in the B2C services category and Silver for Digital CX Innovation (The next level).


The UK Digital Experience Awards are fast becoming one of the most important events in the calendar for digital and customer experience professionals. The winners were chosen by a panel of independent business leaders and were announced at a ceremony, attended by more than 100 companies across a variety of different sectors, at the Grand Connaught Rooms, London on Friday the 2nd December.


David Turner, CEO of Webhelp UK, said: “We are absolutely delighted to have won these awards for our work with Shop Direct. It’s been a fantastic year of awards successes for us and it’s great to once again see all of our efforts recognised in this way.  Digital customer experience innovation sits at the very heart of our partnership with Shop Direct and both teams have worked tirelessly to drive transformational change and deliver significant customer experience improvements so early in our partnership.  Our team have shown great commitment and dedication to the work that they do and these achievements are ones that we can all be very proud of.”