Leading global customer experience and business process outsourcing company, Webhelp, has won Silver in the Best Business Change category at this year’s UK Customer Experience Awards.

Launched seven years ago, the UK Customer Experience Awards is now one of the most important events in the calendar for CX professionals in the UK. The winners were chosen by a panel of independent business leaders and were announced at a ceremony, attended by more than 150 companies, at the Park Plaza, Westminster, London, on Friday, Sep 23.

David Turner, CEO of Webhelp UK, said:

“We are very pleased to have received this Silver award for Best Business Change for our work on the Shop Direct campaign. Webhelp and Shop Direct have worked very closely together to bring about a significant transformation in Shop Direct’s customer experience. This work has seen our client enjoy new levels of customer satisfaction and it is fantastic news that our efforts have been recognised by the industry too.”