Chris Bryson, Webhelp’s Data and Insights Director recently presented a webinar called: Big Data for Big Change: A Practical Guide to Harnessing The Power of Data in Driving Customer Experience Transformation…


…and we wanted you to have full access to the recording below.

During this webinar Chris:

  • Explored structured and unstructured data
  • Outlined how you can learn from each customer interaction
  • Demonstrated how to use what you have learned to create a truly personalised experience.

…and much, MUCH more!

And to bring things to life, Chris used some real data from one of the UK’s leading retailers.

We hope you’ll find this webinar both insightful and of real value to your business.

You can watch the full webinar recording below…

https://youtube.com/watch?v=JXZH2uDPO8c