Using social media for customer contact, listening and intelligence can be more difficult for insurance providers than it is in other sectors.
This webinar took a detailed look at practically leveraging the obvious benefits of social within the insurance sector and also how to manage the data and protection risks.
A hands-on and valuable webinar for anyone who plays a role in insurance customer experience.
1 – What is social intelligence?
2- Understand the potential applications of social intelligence for the insurance industry: marketing, customer service, market research, R&D
3 – Benefits to implementing a social intelligence for insurers & insurance players
4 – How to get started and what to consider at each step
5 – Real Life Insurance case study
