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2020 has changed travel forever.
With the entire sector facing challenges like never before, we talk to industry leaders from easyJet, Expedia, Evaneos, and IATA, to share their experiences during these times of accelerated digital and operational transformation. With further insights into what this means for the future of travel in 2021 and beyond.
- John Leighton, Head of Customer Service at easyJet
- Paul Cowan, Director, Global Customer operations at Egencia
- Meltem Uysaler, Senior Director of Global Customer Operations and Central Direct Sales at IATA
- Eric de la Bonnardière, CEO at Evaneos
- Nora Boros, Chief Sector Growth Officer at Webhelp
