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The HUB#13 - Lees de laatste editie van ons bedrijfsmagazine

Als people first company, staat ons bedrijfsmagazine ook in het teken van onze medewerkers. Het magazine verschijnt twee keer per jaar en we kijken er iedere keer weer naar uit om een nieuw exemplaar te presenteren. De HUB geeft je inzicht in onze cultuur en hoe onze Webhelper’s ernaar streven om van iedere dag te genieten. Van succesverhalen, wereldwijde en lokale evenementen, lifestyle-artikelen tot actuele hot topics en markttrends, er zijn tal van interessante artikelen om te ontdekken.

In deze editie werpen we een blik op onze reactie op COVID-19. Vincent Bernard, Group Managing Director belicht hoe snel en wendbaar we op de pandemie hebben gereageerd – met veel waardering voor de eenheid, wendbaarheid en flexibiliteit van onze Webhelper’s.

Ondanks het feit dat 2020 een uitdagend jaar was, houden onze eerstelijns medewerkers ijverig het momentum en de drive vast voor de ‘business as usual’ voor de klanten van onze klanten. Daarom was het tijdens onze Dag van de Klantadviseur belangrijk voor ons om het ongelooflijke werk dat zij elke dag verrichten te erkennen.

Petje af dus voor al onze adviseurs voor het geweldige werk dat jullie elke dag doen!

We hebben ook andere inspirerende artikelen opgenomen, zoals: WFH ons nieuwe normaal, een succesverhaal, onze meertalige hubs, en het belang van gelijke kansen voor iedereen via ons Impact Sourcing programma en nog veel meer.

Veel leesplezier!

Webhelp named CXM Leader by Everest
Group for the second time in 2020

Following our positioning as a Global Leader in Customer Experience Management (CXM) by the leading analyst, Everest Group, we have now been recognized as a Leader again in its CXM in EMEA Services PEAK Matrix® Assessment 2020, rating high in terms of vision and capability.

This report is an objective recognition of Webhelp’s successful growth strategy, and our unique people-first, end-to-end approach with Skand Bhargava, Vice President, Everest Group saying:

“Webhelp is a leading CXM provider globally, especially in Europe, supported by a large multilingual workforce of more than 60,000 agents. With a focus on digital transformation, CX consulting, and customer journey orchestration, Webhelp has been able to drive exponential growth over the last few years,”

He continues “Further, its deep digital and domain expertise, outcome-focused approach, and strong leadership have allowed it to resiliently navigate the uncertainties created by COVID-19 and continue on its growth journey.”

This result builds on our strong track record in analyst rankings and assessments, and our second year as a Leader in the PEAK Matrix, with Everest Group specifically highlighting our strong coverage in major industry verticals, our geographical delivery footprint, and the value delivered to our clients.

Everest Group defines Leaders as companies that deliver consistent Customer Experience Management (CXM) Services through expansion in new regions, serving various buyer sizes, and delivering high satisfaction scores due to greater technological and advanced digital capabilities.

For this EMEA edition, Everest Group selected 21 organizations to evaluate and compare for their 2020 report based upon the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback.

OneShot Influence

Influence- New edition of the OneShot

Our 5th edition of OneShot is here! We hope you will enjoy reading about this wide theme, so deeply rooted in our everyday life.

So what have you learned from the crisis? Many attests to the irony of social distancing strengthening bonds and communications between colleagues. At the heart of this new dynamic, digital relationships have Intensified, and digital technology has played a very significant role.

The health and economic crisis is forcing us to focus on the immediate future. Nonetheless brands shouldn’t lose sight of other changes in society. Old power – no business will survive if it’s purely based on old power values: formal and centralised governance, a secretive mindset, the elitism of experts. People no longer trust authority, the bedrock of old powers. They want to act, to participate and to learn. New Power – requires brands to focus more on flat hierarchies and complete transparency.

Did you know that just behind WhatsApp, TikTok is the second-most downloaded non-gaming app in the world? And when compared to Instagram, the engagement rate is much higher? With millions of subscribers and a wide fan base, you should definitely check it out if your target audience is on TikTok.

Read all about these exciting and thought-provoking topics and more, in our latest edition of OneShot.

Read our OneShot