I have some concerns about moving to a new country I don’t know. What is the experience like?

Whether for personal or professional reasons, moving to a new country is always a challenging but exciting experience. Our HR Department is here to support you and answer all your questions. And we understand how you feel because we have welcomed other brave expats like you.
Although Romania has only recently started attracting expat communities thanks to its quality of life, the country has a rich history of many ethnic groups. This makes Romanian people extremely friendly to foreign nationals. Locals in large cities are open-minded, highly sociable and speak perfect English as well as French, German, Italian or Spanish.
Given that we boast the fastest internet speed in Europe, you can always keep in touch with friends and family if you ever feel homesick. Webhelp Romania is a multinational hub that offers many possibilities to meet people and quickly make friends with stories you can relate to.

Is it difficult and expensive to find a flat in the city?

We are fully committed to supporting you in this process. That is why we provide you with your own room in a flat rented by us that you will share with other colleagues, expats just like you. Your accommodation and extra costs related (utilities) are covered by Webhelp Romania during the entire period of your contract with us.
Likewise, we’ll offer more comprehensive information if you choose to rent separately. Finding modern studios and large apartments in Bucharest is very easy since we have a real estate industry that is favourable to both buyers and tenants.
Even in the city centre, which is the financial hub of the country, you can rent a luxury studio for about 450-600 euros/month. If you prefer the south-east neighbourhoods, popular with young people due to large parks and proximity to nightlife options, a modern studio will set you back just 300-350 euros/month.
Real estate agencies are an option. However, most locals choose to sign a contract directly with the landlord as it’s fast, easy and reliable. In most cases, tenants only need to pay a 2-month deposit before moving in, but even this can be negotiated with the landlord.

Is your city expensive?

Romania is constantly ranked as one of the most affordable countries in Europe with world-class facilities and entertainment. However, international products, electronic devices, luxury goods and supermarket prices are on par with what you would find in a Western European city.
Depending on which source you check, Bucharest is the 4th or 5th largest city in the EU. By population within city limits, the Romanian capital is as large as Paris. But at least twice as cheap. This means an incredible variety of services, facilities and products for all budgets. Affordability also equals high quality in Bucharest.
Here you can settle in a very comfortable lifestyle. Enjoy your daily 3-course lunch menu in a good restaurant, dine out with friends a couple of times a week and buy fresh produce directly from Romanian farmers. Even distinguished molecular cuisine restaurants and 4-star hotels can be an occasional monthly treat.
Expats living in Romania state they enjoy a wide range of activities and hobbies thanks to lower expenses. Studies show that possibilities for travel and fast career progression are also the factors that attract expats to Romania.

What is the impact of working in your country on my native country rights and obligations?

Before leaving your country, we recommend you check with your local authorities about your pension scheme and income tax system, especially if you’re not from an EU/EEA country or Switzerland. The same practice is recommended if you have student loans or other credit debts in your native country.
When you work in Romania, Webhelp will pay all your taxes (deducted from your monthly salary), including mandatory health insurance, social security and pension contribution. So, you will be eligible for the Romanian Government's benefits.
If your country is part of the EU/EFTA, there are some bilateral agreements among states. If you decide to return to your native country, you may transfer your rights through your local administration. If your country is not part of the EU/EFTA, you will need to check with your embassy in Romania about any existing agreements.
Please note that we do not disclose your salary or your contract agreement to any competent authority from your native country. If necessary, it will be your responsibility to declare your income or other earnings from abroad to your government.

What about the healthcare system? Who will pay if I need to go to the doctor or hospital?

Romania’s public health system has experienced a rapid transformation within the past few years. For taxpaying residents and employees (both nationals and foreigners), public healthcare is provided for free.
You will need to register with a General Practitioner for primary healthcare. When necessary, your practitioner will direct you to a specialist. Consultations and most procedures are free, but some services are charged according to the fees set by the National Health Insurance House.
The latest medical technology and state-of-the-art equipment are mostly found in private health centres. However, Romanian doctors are highly qualified and divide their time between public and private hospitals. Many specialists studied abroad, and senior doctors provide expertise in Western Europe.
At Webhelp Romania, private health insurance is part of your benefits package. You will have access to private hospitals and clinics, as well as enjoy the advantage of faster appointment times and better facilities. In private centres from Bucharest, all medical professionals speak good English and even French or German.

How do you support me to relocate to a new country?

This is one of the bravest decisions you’ll ever make, so we are here for you! Let us know what challenges you have in relocating to Romania and we will find the most suited way to support you in getting here. Throughout the duration of your contract, we provide accommodation in a shared flat and we cover the flight ticket from your country to Romania. Your personal recruiter can talk you through the available options.
Don’t know what documents you need to work in Romania? No problem. We offer support to help you obtain your initial documents necessary to work. Settling in is easy and fast – all you need to do is go to the social security office, doctor’s office for a quick check-up and a bank.
Webhelp Romania is a community that values diversity, and our colleagues come from many regions of the world. However, due to strict local regulations and laws, we need our employees to be eligible to work in Romania as an EU/EFTA citizen or with a valid Romanian work permit.

What is included in my salary and benefits package?

Where do you want to take your career? We will match your skills, experience and interests with our open positions and offer you the best possibility to grow with us. Your salary will be divided in 2 parts – a fixed base salary and a variable (bonus). In most cases, the variable will be linked to your personal or team’s performance.
Likewise, your salary package depends on the sector and type of role (customer service, technical support, sales), so please let us know which role you think suits you. Then we’ll review together what best adapts to your profile.
Regardless of your position at Webhelp Romania, your salary will allow you to enjoy the great lifestyle and activities that the country offers. We are actively collaborating with external shops, malls, restaurants, gyms and private clinics to enhance your experience in the city. You’ll have access to over 1,000 special offers. We do our best to help you travel, stay in good health and socialize with other adventurous colleagues.

I have no experience in this area. Is that an issue? Do you have a training plan?

Your life experience and personality can contribute to your new career more than you think! Indeed, customer service excellence is what makes Webhelp stand out from competitors. It’s why some of the greatest brands in the world choose to work with us and put their customers in our care. But your previous experience – vocational, academic, internships, on the job – is already a great starting point.
Some projects may require specific skills in sales or technical support. However, your professional attitude, friendly personality and positive energy are what we are truly looking for. You will develop exceptional skills that can be easily transferable to other areas of your life – be it in the relationships with your partner, friends and family or in another job.
We provide an extensive initial training plan of 1 to 4 weeks. You will learn how to deliver superb customer service and we’ll equip you with everything you need to know about the project. Apart from this, we have continuous development programs and career path sessions to help you determine in what role you’d like to continue with us in the long term.

What is the company culture like at Webhelp?

Our company culture is in continuous evolution! We love our diversity above all, and everyone is welcome as they are – that is our mindset! Here in Romania, we’re dynamic, creative and we find reasons to enjoy every day.
We’re big fans of news, communication, art, events, entertainment and self-reflection. That is why we developed a unique desktop application for our employees. Centrical is a transformative learning and communication platform, offering interactive games, videos, quizzes, challenges and the possibility to tell us about your job satisfaction.
And there’s more! Our WebHEALTH initiative is a global campaign that promotes health and well-being within the company. We like to keep active, stay in shape and play sports. Like pretty much everywhere else in Europe, football is quite a big deal here.
In our Bucharest offices, you can enrol in activities such as yoga and fitness classes (the gym is just 1-minute walk away) online training sessions or language courses. And you never know… you might even end up being an influencer as well. Just have a look at #WebhelpsGotTalent on Instagram!

What is the working time at Webhelp? How many paid holidays do I have?

If you contemplate moving to Romania, we know that you dream of majestic mountains and medieval castles. Add in some yummy traditional meals, homemade brandy and legendary parties – and it’s clear you’re here to have the time of your life!
During your full-time employment at Webhelp Romania, you will work 40 hours a week. Paid annual leave is 21 days and you will also enjoy bank holidays or substitute days off. This gives you plenty of time to visit any castle, explore rich wildlife, discover enchanted Carpathian landscapes or celebrate with us our unique vibrant national holidays.
Want to hear even better news when it comes to your days off? Most main attractions, including the famous Dracula (Bran) Castle, ski resorts or Black Sea beaches, are just a short 3-hour drive from Bucharest.
We do our best to ensure a work-life balance for all our colleagues, whether they are parents, students or expats like you who want to experience the city life to the fullest.

What could this job bring to my personal growth and my career?

Explore your passion for travelling while discovering new places and meeting like-minded people! This job is what you make of it – maybe you’d like to spend a few years country-hopping, getting international experience or just getting a fresh start.
Understanding other cultures and customs, learning a new language and interacting with other expats will help you grow both as a professional and a person. We also spend time sharing our real-life stories – so, you’ll get to know people with amazing backgrounds!
You stand a genuine opportunity for growth in our company as we average around 100 promotions in a year. Through our more than 30 projects, you can choose from different career paths, whether you are interested in training, management, finance, operations, IT or marketing. At Webhelp, you’ll get to discover the backstage and processes of some of the most valuable companies in the world.
Come for 12 months, stay for 2 years and love it here even longer! We are sure you’ll want to grow with us, whether in Romania or in another country where Webhelp is present. Regardless of where your dream takes you, we’ll always keep in touch on Instagram!

What is expected of me on the job?

Regarding your job, it will very much depend on your role. We have a whole panel of different shifts. You could work the traditional morning shift or in the afternoon, night shifts for certain roles, from Monday to Friday or during some weekends. One thing is carved in stone – you will work 5 days a week, so you can make the most of your 2 days off!
No matter which shift you work, you will always be able to enjoy quality time with your friends or go out and about. That’s because in our city we don’t have a ‘weekend culture’ – it’s lively every day of the week. We will strive to consider your needs as it is important for us to match you with the work that fits you. Plus, weekend shifts are paid at an hourly rate of extra 25%.
And there’s one more thing! As we provide services to our clients’ end-users and partners through phone, chat and email, it's important to show them they can trust us to handle their confidential data. At Webhelp, regardless of your position, as a co-worker, you will be fully trained to become GDPR compliant. We’ll teach you everything about our security procedures and best practices during your training.

What is your HR policy? Are there any career opportunities?

Webhelp Romania is a people-first company! And an equal opportunity employer who values and encourages diversity in the workplace. Our HR policies focus on respecting each other, appreciation towards results, working as one united team and learning new skills.
Advancing your career doesn’t necessarily come with seniority or after many years within the company. We know we operate in a fast-changing and dynamic industry. As such, if you’re committed, passionate about your work and enrol in our development programs, you can easily fast-track your career.
We love to promote our employees and we do so 100 times a year! More than 90% of promotions in the company are internal, and we are proud of this practice. You will always have priority in our selection processes as an employee.
If you choose to stay with us in Romania, through our career development programs, you’ll also benefit from internal mobility – you can switch between projects and even departments. Our clients come from a wide range of industries, including tech, fashion, entertainment, travel, pharma, hospitality, transport and many more you can try and experience.

Could you give me 5 reasons to live in your city?

OK. Here’s a short listicle:

1. Low cost of living. And a comfortable life! Supermarket and international goods prices may be similar to the ones in other Western countries. But Bucharest offers affordable accommodation, world-class entertainment and services.

2. Diverse nightlife. We don’t have only Ibiza-style nightclubs but also centuries-old inns, chic wine bars, prestigious music festivals and epic concerts, themed restaurants and a strong coffee culture. It’s like this every season!

3. Large affordable apartments. Whether you choose to live on your own (yes, in Bucharest this is a common practice even for young people) or with housemates, our flats are spacious and have a homely vibe.

4. Warp-speed internet. Just google ‘countries with the best internet in the world’ and you’ll find out that Romania always comes up in top 10. Bucharest is also one of the best cities for employees and freelancers who work from home.

5. Safety at any hour of the day and night. As Romanians, we don’t quite realise it. But all our expat friends keep telling us that Bucharest is a lot safer than other Western capitals and large cities.

What are the 5 best things to do, see or experience in your city?

Ready for another short listicle? Here we go:

1. Astonishing architecture. Bucharest has a mix of everything – colossal communist buildings like The Palace of the Parliament, contemporary skyscrapers, Paris-style palaces, Art Nouveau influences, Gothic designs and Renaissance structures.

2. Boat sailing, in Herastrau Park! Bucharest shelters lush, elegant and large parks peppered throughout the city. Most of them feel like a world apart from the bustle of the metropolis.

3. Sports. Romania is famous for its Olympic legends in gymnastics, like Nadia Comaneci. But most of us aren’t that flexible and superhuman. So, we enjoy football, tennis, cycling, martial arts and even fencing.

4. Food scene. Romanian cuisine will delight your taste buds! But locals in Bucharest are also big on fusion dishes that combine recipes from all over the world – Italian, Lebanese, French, Chinese, Greek, Japanese, you name it!

5. Farmers’ markets. Romanian organic products have the most authentic taste! Once you try fruit and vegetables sold directly by farmers at incredibly low prices, you will discover savours you didn’t know existed.

I have some concerns about moving to a new country I don’t know. What is the experience like?

Whether for personal or professional reasons, moving to a new country is always a challenging but exciting experience. Our HR Department is here to support you and answer all your questions. And we understand how you feel because most of our colleagues are brave expats just like you.
With more than 6 million foreign-born nationals, Spain is one of the most expat-friendly and desirable countries to live in. And Barcelona is Spain’s number one magnet for students, digital nomads, freelancers and full-time employees who want to live in a vibrant city. The mild Mediterranean climate, tapas and beer help too.
It's easy to find your way around in Spanish and English. You will receive valuable information on what to do before and upon your arrival directly from us. Webhelp Spain is a multinational hub that offers many possibilities to meet people and quickly make friends with stories you can relate to.

Is it difficult and expensive to find a flat in the city?

We will support you in this process and advise you on what areas are best suited for your needs and expectations. Our HR team will provide you with information and documents that will guide you through all our wonderful and diverse neighbourhoods. Because we’ve been through this ourselves too, we’d be happy to share tips, tricks, websites and other resources.
It’s best to go through a few reliable real estate agencies because in our city almost everyone finds rentals through them. As a city renowned for its high quality of life, Barcelona is very desirable to expats like you. There are a lot of flats and rooms on offer for all budgets, but they do rent fast, so be quick!
Here’s a great tip: many colleagues use their workmate network to find a room in a shared flat. It’s the simplest and easiest way!
When searching for housing, it is important to schedule viewings as soon as possible and bring all the necessary documentation with you. We suggest you inform the agency immediately that you want to apply as almost all agencies work on a first-come, first-served basis. This means that usually the first applicants are the ones considered for the flat.

Is your city expensive?

Barcelona is one of the most sought-after destinations in Europe, and there is something for everyone. Not to mention that the value for money is excellent. The Spanish city offers incredible quality for services, transportation, accommodation and local food at a much lower price than cities in Northern Europe.
International products, electronic devices, luxury goods and supermarket prices are on par with what you would find in other Western European cities. Depending on your purchasing and saving habits, with your salary and performance-based bonuses you can feel at ease in the city and enjoy an active lifestyle.
Here you can find a mix of everything. Savour delicious food in humble local eateries and go to a Michelin-starred restaurant for a once-in-a-lifetime dining experience. Travel conveniently through the city’s excellent and affordable transportation system. Shop for fresh vegetables, fruit and organic food at your local market. There are also plenty of free activities you can enjoy outdoors – roller-skating or taking a stroll along the promenade by the sea will make you a true Barcelonan!

What is the impact of working in your country on my native country rights and obligations?

Before leaving your country, we recommend you check with your local authorities about your pension scheme and income tax system, especially if you’re not from an EU/EEA country or Switzerland. The same practice is recommended if you have student loans or other credit debts in your native country.
When you work in Spain, Webhelp will pay all your taxes (deducted from your monthly salary), including mandatory health insurance, social security and pension contribution. So, you will be eligible for the Spanish Government's benefits.
If your country is part of the EU/EFTA, there are some bilateral agreements among states. If you decide to return to your native country, you may transfer your rights through your local administration. If your country is not part of the EU/EFTA, you will need to check with your embassy in Spain about any existing agreements.
Please note that we do not disclose your salary or your contract agreement to any competent authority from your native country. If necessary, it will be your responsibility to declare your income or other earnings from abroad to your government.

What about the healthcare system? Who will pay if I need to go to the doctor or hospital?

Spain has an excellent and high-quality National Health System that is ranked as one of the best in the world. After 6 months of being officially employed or resident in Spain, almost all medical services are free – except dental care. The network of hospitals and clinics is extensive, and each neighbourhood has an assigned local medical centre.
Heath centres in Spain are well equipped with state-of-the-art technology and feature modern facilities. Some hospitals offer both private and public services, with the main difference being access to wider, quicker treatment and more physicians in the private sector. In such case, make sure you specify which service you prefer.
Webhelp Spain offers all employees discounted private health and dental insurance. If you sign up for our plan, you will have access to private hospitals and clinics, as well as enjoy the advantage of faster appointment times and video consultations.

How do you support me to relocate to a new country?

This is one of the bravest decisions you’ll ever make, so we are here for you! Let us know what challenges you have in relocating to Spain and we will find the most suited way to support you in getting here. Whether it is related to accommodation, transportation, storage or any other aspect, your personal recruiter can talk you through the available options.
Don’t know what documents you need to work in Spain? No problem. We offer support to help you obtain your initial documents necessary to work. Settling in is easy and fast – all you need to do is go to the ID card (NIE) office, social security office and a bank. We can even make the appointments for you through an expeditated service so you can get all the necessary working documents in the same day.
Webhelp Spain is a community that values diversity, and our colleagues come from many regions of the world. However, due to strict local regulations and laws we need our employees to be eligible to work in Spain as an EU/EFTA citizen or with a valid Spanish work permit.

What is included in my salary and benefits package?

Where do you want to take your career? We will match your skills, experience and interests with our open positions and offer you the best possibility to grow with us. Your salary will be divided in 2 parts – a fixed base salary and a variable (bonus). In most cases, the variable will be linked to your personal or team’s performance.
Likewise, your salary package depends on the sector and type of role (customer service, technical support, sales), so please let us know which role you think suits you. Then we’ll review together what best adapts to your profile.
Regardless of your position at Webhelp Spain, your salary will allow you to enjoy the lifestyle and activities that the country offers. We are actively collaborating with external shops, malls and gyms, among others, to enhance your experience in the city. We do our best to help you travel, stay in good health and socialize with other adventurous colleagues.

I have no experience in this area. Is that an issue? Do you have a training plan?

Your life experience and personality can contribute to your new career more than you think! Indeed, customer service excellence is what makes Webhelp stand out from competitors. It’s why some of the greatest brands in the world choose to work with us and put their customers in our care. But your previous experience – vocational, academic, internships, on the job – is already a great starting point.
You may live it up in Barcelona, travel to remote countryside places or spend your summer weekends in Ibiza. But you will also develop exceptional skills that can be easily transferable to other areas of your life – be it in the relationships with your partner, friends and family or in another job.
You will go through an extensive initial training plan, both about our company and the project you will work on. We also offer ongoing training to develop new skills or enforce existing ones. Conflict management, time management, communication and technical skills are some of the more than 50 career programs that our Training Department provides – so, 50+ opportunities for you to grow with us.

What is the company culture like at Webhelp?

Our company culture is in continuous evolution! We love our diversity above all, and everyone is welcome as they are – that is our mindset! Here in Spain, we’re dynamic, cosmopolitan and we find reasons to enjoy every day.
Once you join us, you’ll see that socializing, keeping in good health and developing the team spirit are our way of life. You can take part in afterwork activities such as ski weekends (yes, Spain has award-winning ski resorts too), sports, charity events and many more.
Our WebHEALTH initiative is a global campaign that promotes health and well-being within the company. And this truly resonates with our colleagues from Barcelona. We like to keep active, stay in shape and play sports. Football is quite a big deal here. But you already knew that.
In our Barcelona offices, you can enrol in yoga classes, Jujitsu, a biking club and a smoking cessation group, among others. And you never know… you might even end up being an influencer as well. Just have a look at #WebhelpsGotTalent on Instagram!

What is the working time at Webhelp? How many paid holidays do I have?

If you contemplate moving to Spain, we know that you’ve already put together a long list of activities and experiences you want to try out. We don’t blame you – this country has so much to offer!
During your full-time employment at Webhelp Spain, you will work 39 hours a week. This is lower than the 40-hour/week average in Spain. Paid annual leave is 23 days and you will enjoy roughly 14 days more of public/bank holidays per year. This gives you plenty of time to visit any beach you like, explore stunning architecture, discover a hidden street full of shops or hang out with other cosmopolitan people.
We do our best to ensure a work-life balance for all our colleagues so that they can enjoy quality time with their friends and family. Spanish people take their holidays seriously – especially in August!

What could this job bring to my personal growth and my career?

Explore your passion for travelling while discovering new places and meeting like-minded people! This job is what you make of it – maybe you’d like to spend a few years country-hopping, getting international experience or just getting a fresh start.
Understanding other cultures and customs, learning a new language and interacting with other expats will help you grow both as a professional and a person. We also spend time sharing our real-life stories – so, you’ll get to know people with amazing backgrounds!
You stand a genuine opportunity for growth in our company as we average around 200 promotions in a year. Through our more than 70 projects, you can choose from different career paths, whether you are interested in quality, management, finance, workforce management or a staff role. You’ll get to discover the backstage and processes of some of the most valuable companies in the world.
Come for 12 months, stay for 2 years and love it here even longer! We are sure you’ll want to grow with us, whether in Spain or in another country where Webhelp is present. Regardless of where your dream takes you, we’ll always keep in touch on Instagram!

What is expected of me on the job?

Regarding your job, it will very much depend on your role. We have a whole panel of different shifts. You could work either the traditional Monday-to-Friday shift, a night shift, continuous morning shifts or a weekend schedule. One thing is carved in stone – you will work 5 days a week, so you can make the most of your 2 days off!
Our employees who work weekend shifts enjoy having days off during the week. They get to spend time with their friends or families, go to the beach and avoid the weekend crowds. We will strive to consider your needs as it is important for us to match you with the work that fits you. We do our best to help you find the right work-life balance.
And there’s one more thing! As we provide services to our clients’ end-users and partners through phone, chat and email, it's important to show them they can trust us to handle their confidential data. At Webhelp, regardless of your position, as a co-worker, you will be fully trained to become GDPR compliant. We’ll teach you everything about our security procedures and best practices during your training.

What is your HR policy? Are there any career opportunities?

Webhelp Spain is a people-first company! And an equal opportunity employer who values and encourages diversity in the workplace. Our HR policies focus on respecting each other, appreciation towards results, working as one united team and learning new skills.
Advancing your career doesn’t necessarily come with seniority or after many years within the company. We know we operate in a fast-changing and dynamic industry. As such, if you’re committed, passionate about your work and enrol in our development programs, you can easily fast-track your career.
We love to help you grow! More than 80% of promotions in the company are internal, and we are proud of this practice. You will always have priority in internal selection processes as an employee.
If you choose to stay with us in Spain, through our career development programs, you’ll also benefit from internal mobility – you can switch between projects and even departments. Our clients come from a wide range of industries, including tech, fashion, entertainment, travel, pharma, hospitality, transport and many more you can try and experience.

Could you give me 5 reasons to live in your city?

OK. Here’s a short listicle:

1. Walkable city. Barcelona’s infrastructure was specifically built in a way to bring people together. Our public transportation is modern, but there’s nothing as refreshing as a great walk or exploring the city through our environment-friendly bike share service.

2. The beaches within the city limits and beyond, each one with a distinct personality. You are spoiled for choice – from a 4-km pristine coastline in Barcelona to Caribbean-style sandy beaches in the Balearic Islands, just a 30-minute flight away.

3. Our authentic cuisine. Tapas, paella, crema catalana, mar i muntanya – they taste delicious no matter where you serve them. Enjoy great food on the seafront, in hidden gems and even at your friends' homes.

4. People from all walks of life, that famous football club, world-class museums, wild fiestas and carnivals, fashion shows, concerts by famous artists. All these are part of Barcelona’s identity. And let’s not forget about the festivals and nightlife.

5. Weather. Along with Lisbon and Valetta, Barcelona is ranked as having the best climate of any city in Europe. We enjoy more than 2,500 hours of sunshine a year!

What are the 5 best things to do, see or experience in your city?

Ready for another short listicle? Here we go:

1. Antoni Gaudí’s paradise architecture. His spectacular works such as La Sagrada Familia, Parc Güell, La Pedrera and Casa Batlló are a feast for the eyes and soul. The entire city feels like his artwork.

2. Beach culture. Water sports, ball games on the beach, professional swimming or just chilling on the soft sands are a great part of our city culture.

3. Sports and football. Even if you’re not a fan of FC Barcelona or not a football fan at all, you’ll still find a sport that meets your fitness goals and entertainment appetite.

4. Enchanting landmarks. Explore the streets around La Rambla, wander through the Gothic Quarter or shop till you drop on Passeig de Gràcia. After about a month, when you’re done feeling like a tourist, you’ll keep adding little-known places and experiences to your list. We can’t wait for you to share them with us.

5. Outdoor activities. Barcelona is not just about sandy beaches, contemporary architecture and famous nightlife. We love to get outdoorsy too – from hiking to cycling in nature and from kitesurfing to paragliding, our city offers it all.

I have some concerns about moving to a new country I don’t know. What is the experience like?

We understand how you feel. We have welcomed other expats like you, and they shared their experience with us. Greece is a multicultural country with people from many corners of the world. The great year-round climate, warm-hearted locals, healthy cuisine and possibility to travel around the country with other like-minded fellows will make this a memorable experience for you.
Greece has a good and stable internet connection. That means you can easily keep in touch with your family and friends from your country if you ever feel homesick. There are also Facebook groups and organized expat events where you can mingle with other foreigners and even people from your own country of origin.
After the adjustment period, living in Greece feels like being on holiday every day. And you just happen to work as well. With an attractive salary at Webhelp, you can have a comfortable lifestyle, travel within Greece or to other places in Europe and keep active all the time. And have we already mentioned the fast career progression opportunities?

Is it difficult and expensive to find a flat in the city?

We are fully committed to supporting you in this process. That is why we cover your accommodation in a hotel or Airbnb for the first 2 weeks as well as the flight ticket from your country to Greece.
Finding a nice place to live in Athens doesn’t take long and it is affordable by European standards. A 1-bedroom apartment in the city centre is just €350-400/month and sharing a 2-bedroom flat will set you back €250-300/month.
We recommend you share a flat in the beginning because you can put some money aside. Likewise, you will meet interesting people and enjoy an authentic experience. Keep in mind that normally you must pay a deposit and a 1- or 2-month advance when you rent a studio or a flat.
Athens is a vibrant but geographically small capital in comparison with cities like Berlin, Paris or Madrid. So, if you prefer to live 20-30 minutes away from the hustle and bustle, you can have your own modern studio outside the city centre for just €250-350/month.
At your request, we can provide you with assistance and more information when searching for housing in Athens.

Is your city expensive?

Athens has a low to medium cost of living, with services and rent cheaper than in other major Southern European capitals. There are some expensive areas developed specifically for tourists and luxury shopping as well as high-end restaurants. But most of the capital is affordable with lip-smacking food in authentic tavernas, free access to world-class beaches and even some museums.
Depending on your purchasing and saving habits, you can indulge in a wide range of activities and hobbies. Expats living in Greece state that they are more active and have a more fulfilling career since they moved here. Statistics and studies have shown that a salary over €1,000/month for a young adult in Greece is the psychological threshold for a fulfilled career.
As you’ll earn double the average Greek salary, you will settle in a comfortable life and will be able to travel more frequently.

What is the impact of working in your country on my native country rights and obligations?

Before leaving your country, we recommend you check with your local authorities about your pension scheme and income tax system, especially if you’re not from an EU/EEA country or Switzerland. The same practice is recommended if you have student loans or other credit debts in your native country.
When you work in Greece, Webhelp will pay all your taxes (deducted from you monthly salary), including mandatory health insurance, social security and pension contribution. So, you will be eligible for the Greek Government's benefits.
If your country is part of the EU/EFTA, there are some bilateral agreements among states. If you decide to return to your native country, you may transfer your rights through your local administration. If your country is not part of the EU/EFTA, you will need to check with your embassy in Greece about any existing agreements.
Please note that we do not disclose your salary or your contract agreement to any competent authority from your native country. If necessary, it will be your responsibility to declare your income or other earnings from abroad to your government.

What about the healthcare system? Who will pay if I need to go to the doctor or hospital?

Greece has a modern National Health System that any citizen from an EU/EFTA country can have access to for free if they are taxpaying residents or officially employed in the country. Public healthcare is reliable and covers a wide range of medical procedures.
Generally, through private healthcare you have access to better waiting times, newer facilities and doctors who speak good English. Many private health centres and clinics are affiliated with US hospitals and many doctors completed their studies and training overseas.
At Webhelp Greece, private healthcare is part of your benefits package. So, any visit to the doctor or hospital is covered by your insurance provider. You just need to pay for the service first and keep the receipt to be reimbursed. That means you give us the receipt and the insurance company will return that amount to you.

How do you support me to relocate to a new country?

This is one of the bravest decisions you’ll ever make, so we are here for you! Let us know what challenges you have in relocating to Greece and we will find the most suited way to support you in getting here. We pay for your flight ticket (one way) from your country to Athens, your taxi from the airport to the hotel and we also cover your 2-week accommodation until you move to a permanent place.
Don’t know what documents you need to work in Greece? No problem. We offer support to help you obtain your initial documents necessary to work. Settling in is easy and fast. Regardless of your nationality, we will help you secure the social security card known in Greece as AMKA and open a bank account.
Webhelp Greece is a community that values diversity, and our colleagues come from many regions of the world. However, due to strict local regulations and laws, we need our employees to be eligible to work in Greece as an EU/EFTA citizen or with a valid Greek work permit.

What is included in my salary and benefits package?

Where do you want to take your career? We will match your skills, experience and interests with our open positions and offer you the best possibility to grow with us. Your salary will be divided in 2 parts – a fixed base salary and a variable (bonus). In most cases, the variable will be linked to your personal or team’s performance.
Likewise, your salary package depends on the sector and type of role (customer service, technical support, sales), so please let us know which role you think suits you. We’ll review together what best adapts to your profile.
With over €1,000/month in Athens you can maintain a great standard of living. This amount would allow you to enjoy 3-day trips to Santorini – always ranked among the top 10 islands in the world – dine out with friends, rent a spacious room or studio, go clubbing and indulge in some well-deserved shopping spree.

I have no experience in this area. Is that an issue? Do you have a training plan?

Your life experience and personality can contribute to your new career more than you think! Indeed, customer service excellence is what makes Webhelp stand out from competitors. It’s why some of the greatest brands in the world choose to work with us and put their customers in our care. But your previous experience – vocational, academic, internships, on the job – is already a great starting point.
Some projects may require specific skills in sales or technical support. However, your professional attitude, friendly personality and positive energy are what we are truly looking for. You will develop exceptional skills that can be easily transferable to other areas of your life – be it in the relationships with your partner, friends and family or in another job.
Every project has a paid training period of 2 to 4 weeks. You will learn how to deliver superb customer service and we’ll equip you with everything you need to know about the project. Apart from this, we have continuous development programs and career path sessions to help you determine in what role you’d like to continue with us in the long term.

What is the company culture like at Webhelp?

Our company culture is in continuous evolution! We love our diversity above all, and everyone is welcome as they are – that is our mindset! Here in Greece, we’re dynamic, fun and we find reasons to enjoy every day.
We frequently organize internal and external events both virtual and physical to allow existing and future employees to socialize. As there are many nationalities within the company, you’ll have the chance to learn fun trivia or interesting aspects about new cultures.
Greek people are also very friendly towards tourists and new residents. So, don’t be surprised if a local colleague would like to show you around the city or tip you off on the best places to eat in Athensy, which few people know about.
But an active social life is not all. We also treat you with a free gym area, Pilates and yoga classes plus massage sessions. Socializing events are organized both at the office and in cafeterias or bars in the city centre. Our expat colleagues keep spreading the word – living in Athens feels like being on holiday every day. And you never know… you might even end up being an influencer as well. Just have a look at #WebhelpsGotTalent on Instagram!

What is the working time at Webhelp? How many paid holidays do I have?

If you contemplate moving to Greece, we know that you already dream about your island getaways. Or some of the wildest parties in Europe. We don’t blame you – we like this lifestyle too!
During your full-time employment at Webhelp Greece, you will work 8 hours a day, 5 days per week. That means 40 hours/week, which is lower than the 42-hour/week average in Greece. Paid annual leave is 20 days and you will enjoy roughly 7-8 days more of public/bank holidays per year. This is plenty of time for you to get to visit all the iconic places, islands and landmarks of Greece.
We do our best to ensure a work-life balance for all our colleagues so that they can enjoy quality time with their friends and family. Or travel to Instagram-perfect destinations. Or dedicate more time to their hobbies and personal projects. (1,150)

What could this job bring to my personal growth and my career?

Explore your passion for travelling while discovering new places and meeting like-minded people! This job is what you make of it – maybe you’d like to spend a few years country-hopping, getting international experience or just getting a fresh start.
Understanding other cultures and customs, doing business in a multicultural environment and interacting with other expats will help you grow both as a professional and a person. You stand an opportunity for fast career growth. And you’ll get to discover the backstage and processes of some of the most valuable companies in the world.
Maybe you’re also at a point in life when you feel the need to restart your career or reinvent yourself. You will improve your language and negotiation skills, get to communicate more efficiently and even learn some Greek. Our language sounds just as pleasant as Spanish or Italian. Especially in our upbeat music.
Come for 12 months, stay for 2 years and love it here even longer! We are sure you’ll want to grow with us, whether in Greece or in another country where Webhelp is present. Regardless of where your dream takes you, we’ll always keep in touch on Instagram!

What is expected of me on the job?

Our working environment is friendly, human-orientated and very organized. We wouldn’t go as far as to call ourselves neat freaks, but most of our colleagues love a clean working space. By all means, you can add a splash of your personality to your office. Maybe a small vision board?
Flexibility is another quality we expect of our employees as they expect the same of us. We will do our best to match you with the right work for you, but you may also have a rotating schedule. One thing is carved in stone – you will work 5 days a week, so you can make the most of your 2 days off!
And there’s one more thing! As we provide services to our clients’ end-users and partners through phone, chat and email, it's important to show them they can trust us to handle their confidential data. At Webhelp, regardless of your position, as a co-worker, you will be fully trained to become GDPR compliant. We’ll teach you everything about our security procedures and best practices during your training.

What is your HR policy? Are there any career opportunities?

Webhelp Greece is a people-first company! And an equal opportunity employer who values and encourages diversity in the workplace. Our HR policies focus on respecting each other, appreciation towards results, working as one united team and learning new skills.
Advancing your career doesn’t necessarily come with seniority or after many years within the company. We know we operate in a fast-changing and dynamic industry. As such, if you’re committed, passionate about your work and enrol in our development programs, you can easily fast-track your career.
Almost monthly, through the Webhelp internal mobility program, you are presented with the opportunity to switch between projects and achieve a higher position (e.g. team leader, supervisor, etc.). On average, there are more than 5 opportunities every month for a team leader or supervisor position.
Our clients come from a wide range of industries, including tech, fashion, entertainment, travel, pharma, hospitality, transport and many more. So, you may choose to specialise in a specific industry or try out different companies.

Could you give me 5 reasons to live in your city?

OK. Here’s a short listicle:

1. With more than 2,800 hours of clear skies per year, Athens is the third sunniest capital in the EU (after Nicosia and Valetta). That’s plenty of daily vitamin D and positive energy.

2. You’ve probably watched My Big Fat Greek Wedding or Mamma Mia! Not all of us have Greek statues in our homes and offices, but we are all family-orientated, we love lively communities and interacting with foreigners.

3. We have one of the highest life expectancies in Europe. We like to think that’s because our hearts are filled with joy. But it’s actually our world-famous Mediterranean Greek cuisine. And that high dose of vitamin D too.

4. Hollywood celebrities flock to our little island of Mykonos to party till dawn. But the real deal is in Athens. With hundreds of choices for bars and nightclubs playing all genres of music, you feel the beat in every nook and cranny.

5. Athens is an ideal hub if you want to travel to remote idyllic islands, off-the-beaten-track places in Greece and other cities in Europe. And you’ll meet plenty of other foreigners or colleagues who think and feel just like you.

What are the 5 best things to do, see or experience in your city?

Ready for another short listicle? Here we go:

1. Our tavernas will make you a real foodie. Sure, the famous souvlaki or moussaka washed down with a glass of ouzo or a Greek iced coffee is great. But you’ll also gorge on our saganaki specialties and delicious desserts.

2. Visit historical sites. At first, you’ll be fascinated with the famous Acropolis and Parthenon. And you’ll stroll along the chic streets of Plaka, Monastiraki, Thiseio and Gazi. But Athens has many other hidden gems for you to discover.

3. Get ready to Instagram. Aegina, Agkistri, Varkiza and other nearby beach paradises are a must when it comes to lazy days under the mighty Greek sun. From June until October, our sea has a perfect temperature for swimming.

4. Experience vibrant celebrations. The Greek carnival, the Easter feast with the delicious lamb and the colourful Christmas decorations are certainly a reason for you to enjoy Greece every season.

5. Build a life with new friends or a partner. It’s no secret that many have visited Greece for holidays or work and stayed for good because they fell in love with the country or someone special.