Webhelp utvider partnerskap med Allente

STOCKHOLM 5. november 2020

Allente har valgt Webhelp for leveranse av løsninger for kundeopplevelse innen kundeservice, kontaktsenterplattform og løsningsdesign for Canal Digital.

Allente, fusjonen mellom Canal Digital og Viasat Consumer, tilbyr høykvalitative satellitt-TV- og bredbånds-TV-løsninger til 1,2 millioner kunder i hele Norden.

Siden 2010 har Webhelp, en global leder innen kundeopplevelse og forretningsløsninger, og Allentes varemerke Viasat Consumer, utviklet et sterkt partnerskap med stabil og kommersielt fremgangsrik kundeservicevirksomhet.

Webhelp legger nå til Allentes kundeservice for Canal Digital på det svenske markedet i sin omfattende portefølje av nordiske TV- og mediekunder.

Webhelp kommer til å levere Canal Digitals kundeservice på Allentes vegne gjennom sin best shoring-virksomhet i Kalmar i Sverige, Malaga og Alicante i Spania, samt ett antall medarbeidere som jobber hjemmefra. Rekrutteringen av nye teammedlemmer har allerede startet.

”Vi er veldig glade for at Allente har utvidet vårt partnerskap til å inkludere både Canal Digital og Viasat Consumer. Vi ser frem til å styrke partnerskapet vårt på dette viktige stadiet i Allentes reise, slik at Allentes kunder opplever den konsekvent høye kvaliteten, vårt varemerke-ambassadørskap og den kommersielle dyktighet som vi er kjent for. Sammen kommer vi til å fortsette å utvikle et partnerskap som forsterker kundeopplevelsen i dagens og morgendagens TV- og bredbåndsløsninger”, sier Victor Sundén, Chief Commercial Officer i Webhelp Nordic.

”Vi har veldig gode erfaringer fra samarbeidet med Webhelp og er glade for å legge til Canal Digital i partnerskapet vårt. Webhelp kommer til å gi verdifull innsikt og support for virksomheten vår i denne spennende fasen for Allente, og vi kommer til å fortsette å utvikle partnerskapet vårt for å gi kundene våre førsteklasses service i dette utvidede samarbeidet», mener Victor Liljeroth, som er sverigesjef hos Allente Nordic.

Victor Sundén
Chief Commercial Officer, Webhelp Nordic
Mobile: +46 70 032 20 04

Maja Wikman Ulrich
Corporate Communications & PR Director, Allente Nordic
Mobile: + 46 936 99 26 65


Webhelp named CXM Leader by Everest
Group for the second time in 2020

Following our positioning as a Global Leader in Customer Experience Management (CXM) by the leading analyst, Everest Group, we have now been recognized as a Leader again in its CXM in EMEA Services PEAK Matrix® Assessment 2020, rating high in terms of vision and capability.

This report is an objective recognition of Webhelp’s successful growth strategy, and our unique people-first, end-to-end approach with Skand Bhargava, Vice President, Everest Group saying:

“Webhelp is a leading CXM provider globally, especially in Europe, supported by a large multilingual workforce of more than 60,000 agents. With a focus on digital transformation, CX consulting, and customer journey orchestration, Webhelp has been able to drive exponential growth over the last few years,”

He continues “Further, its deep digital and domain expertise, outcome-focused approach, and strong leadership have allowed it to resiliently navigate the uncertainties created by COVID-19 and continue on its growth journey.”

This result builds on our strong track record in analyst rankings and assessments, and our second year as a Leader in the PEAK Matrix, with Everest Group specifically highlighting our strong coverage in major industry verticals, our geographical delivery footprint, and the value delivered to our clients.

Everest Group defines Leaders as companies that deliver consistent Customer Experience Management (CXM) Services through expansion in new regions, serving various buyer sizes, and delivering high satisfaction scores due to greater technological and advanced digital capabilities.

For this EMEA edition, Everest Group selected 21 organizations to evaluate and compare for their 2020 report based upon the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback.

Webhelp Confirming End of Operations in Kaunas, Lithuania

STOCKHOLM, October 13th, 2020

Global customer experience company Webhelp confirms their closure of its operational site in Kaunas, Lithuania by the end of this year.

The ramp down of Webhelp’s activity in Lithuania is linked to a strongly reduced demand in the global travel industry, on which the Kaunas team focuses, and will happen gradually from now until the end of 2020.

The tenured Webhelp team serves various clients at the international level in the areas of customer service, finance and data/fraud protection. Each employee speaks and writes two or more languages. Services provided from the Kaunas office are in Norwegian, Swedish, Danish, Spanish, Italian, German, French, Russian and English languages.

Webhelp is very thankful for the loyalty and support of its experienced team in Lithuania and is working together with Webhelp’s international locations,  the local government, and other parties to assist their people in the transition to the next phase of their career.

For questions, please reach out to:

Janis Misans
MD Webhelp Latvia and Lithuania
Phone: +371 27824787

Terje Andreassen
CEO Webhelp Nordic
Phone: +46 70 226 42 85

OneShot Influence

Influence- New edition of the OneShot

Our 5th edition of OneShot is here! We hope you will enjoy reading about this wide theme, so deeply rooted in our everyday life.

So what have you learned from the crisis? Many attests to the irony of social distancing strengthening bonds and communications between colleagues. At the heart of this new dynamic, digital relationships have Intensified, and digital technology has played a very significant role.

The health and economic crisis is forcing us to focus on the immediate future. Nonetheless brands shouldn’t lose sight of other changes in society. Old power – no business will survive if it’s purely based on old power values: formal and centralised governance, a secretive mindset, the elitism of experts. People no longer trust authority, the bedrock of old powers. They want to act, to participate and to learn. New Power – requires brands to focus more on flat hierarchies and complete transparency.

Did you know that just behind WhatsApp, TikTok is the second-most downloaded non-gaming app in the world? And when compared to Instagram, the engagement rate is much higher? With millions of subscribers and a wide fan base, you should definitely check it out if your target audience is on TikTok.

Read all about these exciting and thought-provoking topics and more, in our latest edition of OneShot.

Read our OneShot