Sales
Customer Acquisition
Acquiring new customers is the lifeblood of any business. Knowing who to target, when, where and how is crucial to success. Our sales experts can help you to identify the right prospects and engage them in conversations in any channel. The result is higher conversion rates, increased basket size and better customer experiences. We combine technology, analytics, and sales expertise to attract and convert valuable customer opportunities.
Sales assistance
Providing support and guidance to customers that are actively looking to make a purchase can generate significant returns. Our sales assistance services are designed to ensure that customers have access to a sales expert in whichever channel they are using. By actively answering questions about products and services, making recommendations, and suggesting associated products they will typically increase revenues versus a purely self-service sales journey. Our advisors increase customers’ sales revenue by supporting their Inbound & Outbound, E-commerce, M-commerce and Social Selling activities during on & off-line purchase journeys.
Onboarding
For many businesses, particularly those selling services the early-life experience of new customers has a major impact on their life-time value. Our onboarding services are designed to ensure that new customers become active adopters and users of your services as quickly as possible. Using customer data and analytics we help you to identify the customer behaviours that indicate successful adoption. Armed with this insight we determine when and how advisors should be engaging new customers to generate loyalty and advocacy as early as possible.
Upselling & Cross selling
Existing customers frequently represent an untapped source of value growth. Proactively engaging with existing customers to recommend relevant additional products and services not only increases revenue, done properly it strengthens loyalty and builds advocacy. Whether its proactively engaging customers about an opportunity or making a product recommendation within a service conversation we can help you to grow existing customer value.
Customer Retention
Organisations with high levels of customer churn and attrition can find themselves running fast to stand still through customer acquisition activities. Retaining more of your existing customers is a sure-fire way to grow the profitability of the business. Using sophisticated customer analytics, we can help you to identify those customers at risk of attrition and the most effective way to retain them. This then informs the activities of our expert advisors who will actively engage customers in conversations to retain or win them back.
Let's talk
about you
Commercial Assistance
Customers are the lifeblood of any business.
In today’s ultra-competitive market customers have more choice than ever before. The way that customers use social media also means they have more influence on brands too. With so much choice and influence customers now expect more; especially during times of crisis or when things go wrong. Our commercial assistance services will help you to connect with your customers and strengthen relationships through meaningful and effective conversations.
Customer Service
Good customer service is about being there for your customers whenever and however they need you. With decades of experience we can help you design the right service for your customers and your business. A partnership with Webhelp means you will have access to the latest multi-channel services and technology. Our multi-lingual hubs also mean you can provide the same great level of service around the world. Most importantly you will have access to a global team of people; dedicated and committed to your business and your customers.
Complaints & claims management
Mistakes happen. Sometimes things don’t always go as smoothly as we would like. Good service is what we expect all time. Great service happens when you help customers through the difficulties, the mistakes or the rough times. We will help you deliver that great service using our experience in complaints & claims management. By focussing on resolving issues, fixing problems and providing solutions we will help you turn unhappy customers into your biggest fans.
Crisis & disruption management
Even with the best planning and preparation the unexpected can happen. When it does customers will look to you for help and support. We’ve helped some of the biggest global brands help their customers when they needed them the most. We will help you minimise the impact for you and your customers when major problems arise. Using tried and tested processes, contingency services and highly skilled people we will help you be there for your customers when they need you the most.
Loyalty management
All your customers are individuals, with individual needs. The ‘one size fits all’ approach to loyalty management doesn’t meet the needs of today’s customers who expect a personalised experience from brands. Using insight and analysis we can help you to understand your customers better. And help you manage your loyalty programme to deliver personalised experiences that reflect the individuality and value of your customers. Webhelp’s commercial assistance services. Putting your customers first and making business more human together.
Let's talk
about you
Technical Support
Technical Support Services
Our highly skilled advisors have outstanding product and process knowledge to promptly and accurately resolve inquiries. From complex software and hardware issues, CRM tool, product fulfilment tool, logistics to multi-channel customer communication, our support includes a wide-ranging portfolio of tailored technical services. We augment tools and processes to provide your customer with the best possible service.
Customer Services Technical Support
Our highly skilled advisors have outstanding product and process knowledge to promptly and accurately resolve inquiries. From complex software and hardware issues, CRM tool, product fulfilment tool, logistics to multi-channel customer communication, our support includes a wide-ranging portfolio of tailored technical services. We augment tools and processes to provide your customer with the best possible service.