Travel & Leisure

Crisis Management

In recent years the Travel and Leisure market has been hit hard by several unexpected global events. 2020’s global pandemic is the worst event we’ve seen so far. These events are almost impossible to predict but the most resilient businesses will be prepared. Reacting quickly, and being flexible, to the needs of customers in a crisis will separate the best from the rest.

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Sustainability
and Purpose

Globalization and the digital revolution have created more competition in the Travel and Leisure market than ever before. Many well established travel companies and brands have disappeared forever in the last few years. Having a clear purpose, being financially stable as well as being operationally and environmentally sustainable will help travel companies to survive and thrive.

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Business Transformation

The Travel and Leisure Industry leads the way in adopting new technology and innovative ways of working. But, many brands face challenges fully integrating their operational and digital experiences. Creating a seamless, joined up, digital journey and travel experience will cut costs while adding a smile to the faces of all your customers.

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Why we are the perfect match

Our Industry Expertise

Working with more than 50 Global and International Travel and Hospitality businesses means we understand what makes your organization so special. Our highly skilled people are experts, from sales through customer service and technical assistance. Our dedicated business unit support your business strategy and help you to grow.

Our Global Teams

Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting your proximity, cost and quality needs. Our global model gives you consistency but it’s not one size fits all. Our customized approach means you will get a service built for your needs.

Our Tools and Technology

Working with Webhelp you will have access to all the tools and technology you need to achieve your vision and strategy. From consultancy & customer analytics to automation & machine translation we’ve invested in the tools, technology and the experts to use them so you don’t have too.

Why we are the perfect match

Working with more than 50 Global and International Travel and Hospitality businesses means we understand what makes your organization so special. Our highly skilled people are experts, from sales through customer service and technical assistance. Our dedicated business unit support your business strategy and help you to grow.

Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting your proximity, cost and quality needs. Our global model gives you consistency but it’s not one size fits all. Our customized approach means you will get a service built for your needs.

Working with Webhelp you will have access to all the tools and technology you need to achieve your vision and strategy. From consultancy & customer analytics to automation & machine translation we’ve invested in the tools, technology and the experts to use them so you don’t have too.


Telecom

5G and
Advancing
Technologies

For the telecom sector the rate of change shows no sign of slowing down. Moving to 5G networks and more advanced hand-sets means customers will demand even more from their networks. This is a lot for telco companies to consider and keep up with. The most successful companies will be the ones who adopt, and adapt to the changes in a way that works seamlessly for them, and crucially, their customers.

Our people

Personalization

For the majority of people their mobile devices or handsets are no longer just a piece of technology. They are a part of their life, their personal gateway to the world. This is how they socialize, pay bills, manage their connected homes, arrange transportation and of course communicate. Customers will be drawn to the companies who recognize this relationship and understand them as individuals.

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Security

The advances 5G promises means we can expect an explosion in customer demand following it’s roll out. Greater demand will generate even more data, a lot of it highly personal and potentially valuable too. Customers will be placing a huge amount of trust in telco companies to protect them and their data. The best companies will invest now to avoid paying an even greater price later if that trust is ever broken.

Our people

Why we are the perfect match

Our people and our expertise

Over 11,000 Webhelp people are supporting some of the biggest Telecommunication brands and providers everyday. Together we will create a winning partnership. One that helps you to grow your business.

Our knowledge and our experience

We are already supporting many of the main Telecomms providers. Our services already cover the full customer journey and lifecycle across all channels. In short, we understand how your industry works. As our partner you, and your customers, will benefit from all our knowledge and experience.

Our game changing approach

We have the best people and the right experience. What lifts these to the next level is our innovative approach. Our consulting and transformation services will help you unleash the potential of all the latest game changing technology, tools and thinking.

Why we are the perfect match

Over 11,000 Webhelp people are supporting some of the biggest Telecommunication brands and providers everyday. Together we will create a winning partnership. One that helps you to grow your business.

We are already supporting many of the main Telecomms providers. Our services already cover the full customer journey and lifecycle across all channels. In short, we understand how your industry works. As our partner you, and your customers, will benefit from all our knowledge and experience.

We have the best people and the right experience. What lifts these to the next level is our innovative approach. Our consulting and transformation services will help you unleash the potential of all the latest game changing technology, tools and thinking.

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Latest news about Telecom

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Utilities & Public Services

Sustainability
and the Environment

People are more environmentally aware, especially about their energy use and public services. Showing you are committed to being a sustainable and environmentally friendly, organisation is an important factor for your customers or service users. In customer management terms this means being efficient, cost effective and maximizing your digital capabilities.

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Utilities and service
as a differentiator

Consumers have more choice than ever and their expectations are greater too. New players in the market along with new innovations like Smart Meters are shaking up the sector. Increasingly it is the customer experience, and the support services utility companies offer that will help them to stand out. The best utility companies will attract and retain customers with a fully connected, joined up, service.

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Public Sector and
digital transformation

As consumer demands and expectations in the private sector grow, the same consumers expect similar experiences from their public services. Public service providers need to redefine their user experiences in line with these new expectations. This means understanding service users more, personalizing their services while also creating new digital journeys and experiences for users to engage with.

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Why we are the perfect match

Our Sector Expertise

Over 15 years’ experience in the Utilities and the Public Sectors means we understand the challenges and demands your business, your customer or service users face every day. Companies and authorities work with us because they trust us to deliver for them. You can trust us too.

Our Global Teams

Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting all your needs. Over 7000 of our people are helping utility customers and public sector users all over the world. Our people make all the difference and they will make a difference for you too.

Our Innovative Approach

Utility and Public Sector organizations need to innovate, just like everyone else or risk being left behind. With our proven tools and expertise we will help you adapt to market changes, differentiate yourself and optimize your business or service.

Why we are the perfect match

Over 15 years’ experience in the Utilities and the Public Sectors means we understand the challenges and demands your business, your customer or service users face every day. Companies and authorities work with us because they trust us to deliver for them. You can trust us too.

Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting all your needs. Over 7000 of our people are helping utility customers and public sector users all over the world. Our people make all the difference and they will make a difference for you too.

Utility and Public Sector organizations need to innovate, just like everyone else or risk being left behind. With our proven tools and expertise we will help you adapt to market changes, differentiate yourself and optimize your business or service.

Our solutions to support you

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Latest news about Utilities & Public Services

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Latest news about Utilities & Public Services


Retail & Ecommerce

Augmented and
virtual reality

The Integration of innovative tools like augmented and virtual reality creates a new digital experience for the customer. Using these tools, brands are able to; build customer relationship, improve conversion rates and add value to the shopping experience. A customer is able to visualize the product in an almost real view which most often positively influences the purchasing decision.

Social commerce

The sheer amount of time spent on social media platforms especially with the young generation, has strategically positioned social commerce a surging ecommerce market trend. Now more than ever are brands pressured to streamline their services across devices and platforms such as Facebook, Instagram, TikTok, Snapchat & YouTube whilst offer a consistent omni-channel experience. Our Omni-channel solutions at Webhelp have got you covered.

Machine learning

Predictive analysis plays a vital role in marketplaces and deploying machine learning is an essential part of solving the equation. The algorithms gathered from machine learning enhances a better prediction of sales, returns and customer service based on the customer behavior. At Webhelp, we acknowledge the data and insights gathered from analytics as a powerful tool in our business strategy which focuses on delivering outstanding personalized customer experience.

Why we are the perfect match

World class service

Using our WoW operating framework, we provide world-class sales and service operations. Our experts are empowered to deliver value, increase sales and maximize margins for our clients. We help digital new entrants to take the market by storm and traditional retailers to expand into e-commerce.

Center of excellence

The Centre of Excellence is the hub of our innovation network. We consolidate frameworks in an environment entirely dedicated on adding value and optimising CX. We focus on creating loyal brand advocates by reducing customer effort, first contact resolution and creating enjoyable retail experiences.

Multi-channel solutions

A brand is perceived as forward-thinking and responsive to customers’ needs when it invests on disruptive technologies such as VR across different media. As a technology enabler, we combine digital assistance tools with a human touch to offer consistent, value-adding & secure shopping experiences.

Why we are the perfect match

Using our WoW operating framework, we provide world-class sales and service operations. Our experts are empowered to deliver value, increase sales and maximize margins for our clients. We help digital new entrants to take the market by storm and traditional retailers to expand into e-commerce.

The Centre of Excellence is the hub of our innovation network. We consolidate frameworks in an environment entirely dedicated on adding value and optimising CX. We focus on creating loyal brand advocates by reducing customer effort, first contact resolution and creating enjoyable retail experiences.

A brand is perceived as forward-thinking and responsive to customers’ needs when it invests on disruptive technologies such as VR across different media. As a technology enabler, we combine digital assistance tools with a human touch to offer consistent, value-adding & secure shopping experiences.

Our solutions to support you

Latest news about Retail and Ecommerce

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Latest news about Retail and Ecommerce


High Tech & Media

Market Disruption

The pace of innovation and the speed at which business models are being reinvented is ever increasing. Driven by the flexibility created by digitization, open architectures and increasing customer demands, high tech businesses need to be ever more agile in transforming their operating models.

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Customer engagement

Influenced by their experiences with high profile brands, business and individual customers have all raised their expectations of service and experience. Creating a seamless, highly personalized service is the key to deepen customer trust and loyalty in order to support retention and to unlock growth.

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From Product to Service

Customers want to engage with your brand online and offline, cross channel, and expect consistent experiences too. This means adopting an omni-channel approach. Digital platforms and marketplaces are also transforming how consumers and buyers view purchases. The rise of ‘as a service’ is becoming inexorable, bringing significant customer benefits such as flexibility, improved cash flow and cloud-driven scalability.

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Why we are the perfect match

Client partnerships

We put our clients at the heart of what we do. Customer advocacy and excellence in service delivery are key drivers for our dedicated client teams. Creating a long-term partnership together, throughout all levels of your organization, will help you to grow your business and understand your customers better.

Next generation customer engagement

Together we will create seamless customer journeys across all channels and touchpoints. Empowering our people with a tech-enabled environment will help to understand and anticipate customer needs and drive measurable improvements in your customer experience. Our innovative solutions will support your business in providing personalized services.

Excellence on a global scale

You will benefit from a fully customized, best-cost solution thanks to our global network of sites and capabilities. Our proven BCP protocols guarantee your business continuity. Our global reach gives you the flexibility to adapt and respond quickly to any changes in customer demand or business growth.

Why we are the perfect match

We put our clients at the heart of what we do. Customer advocacy and excellence in service delivery are key drivers for our dedicated client teams. Creating a long-term partnership together, throughout all levels of your organization, will help you to grow your business and understand your customers better.

Together we will create seamless customer journeys across all channels and touchpoints. Empowering our people with a tech-enabled environment will help to understand and anticipate customer needs and drive measurable improvements in your customer experience. Our innovative solutions will support your business in providing personalized services.

You will benefit from a fully customized, best-cost solution thanks to our global network of sites and capabilities. Our proven BCP protocols guarantee your business continuity. Our global reach gives you the flexibility to adapt and respond quickly to any changes in customer demand or business growth.

Latest news about High tech

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Latest news about High tech


Healthcare

Low treatment
adherence

The number of patients with multi-chronic diseases is increasing, generating significant over-costs in the healthcare system, mainly due to poor adherence to treatment: 50% of the patients don’t abide by the terms of their prescriptions. Improving treatment adherence is one of the key issues for the years to come if we want to maintain the sustainability of our healthcare systems.

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Global pressure
on pharma sector

Pharma companies have to cope with government pressure to contain healthcare expenditure and declining growth trends: 1-4% is expected in Europe in the next 5 years vs 5% for the last 5 years. Innovative approaches will become mandatory in order to safeguard a sustainable growth in the industry.

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Generic drugs
competition

Competition from generic drugs has become the norm: 90% of current Top 20 world drugs will compete against a generic or biosimilar drug by 2023 generating a loss of revenues of 120 Bn$ in developed markets (2019-2023).

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Beyond the pill
approach

Traditional promotion approaches based on products characteristics presentation by field reps are now obsolete. Governments, patients and HCP’s all expect pharma companies to bring added value support. Added value services such as Patients Support Programs are the new excepted model.

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Why we are the perfect match

Our Efficiency

Relying on Consultants, Pharmacists & Doctors, Nurses & Certified Medical Reps, we have a long-standing experience in supporting our customers in their evolving markets.

Our Quality

More than 100 pharma companies, hospitals, insurance companies trust our ability to help them to face their new challenges: increasing the digital share in promotion, facing competition from generic players and developing innovative services.

Our Innovation

Innovation is part of our DNA. Pioneer in direct sales, hybrid promotion and patients support programs, we aim at designing new healthcare models. Our track-record for innovation is enhanced with 20 years of valuable behavioural data collected from French pharmicists and doctors. This has enabled us to create fully customizable proprietary tools and a hybrid approach for their preferences.

Why we are the perfect match

Relying on Consultants, Pharmacists & Doctors, Nurses & Certified Medical Reps, we have a long-standing experience in supporting our customers in their evolving markets.

More than 100 pharma companies, hospitals, insurance companies trust our ability to help them to face their new challenges: increasing the digital share in promotion, facing competition from generic players and developing innovative services.

Innovation is part of our DNA. Pioneer in direct sales, hybrid promotion and patients support programs, we aim at designing new healthcare models. Our track-record for innovation is enhanced with 20 years of valuable behavioural data collected from French pharmicists and doctors. This has enabled us to create fully customizable proprietary tools and a hybrid approach for their preferences.

Our solutions to support you

Let's talk
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Latest news about Healthcare

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Latest news about Healthcare


Financial Services

The emergence
of new players

Fintech, neo-banks, 100% mobile banks… So many new players that have revolutionised the model used with the traditional players. In a sector that is still very much driven by cultural and social weight, the appearance of these new structures is pushing traditional models to innovate and be more agile, particularly in simplifying the customer journey.

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The importance
of legislation

In the financial services sector, regulation plays an important role and forces players to be agile and flexible. Working with an expert partner who is able to adapt to the different organisations enables you to seize the opportunities that legislation offers and to respond to the constraints it imposes.

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The integration
of digital

One of the challenges for stakeholders in the sector is also to rethink their model to include digital at the heart of their strategy. Although some life projects still require a physical appointment, it is important to be able to offer a seamless experience at all points of contact through an omnichannel approach with the help of a specialised partner, to optimise and rationalise costs.

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Why we are the perfect match

A team of specialized experts

Our entity dedicated to the financial sector is made up of certified and specialised experts who assist you on all your issues, even the most sensitive ones and the various regulatory challenges. Diversified expertise dedicated to your service.

Adapted to your organization

Thanks to our partnerships with all the professions and players in the sector, we can offer you comprehensive support that takes into account your problems. From traditional models to «digital native» models, we provide you with customised solutions.

End-to-end solutions

We offer end-to-end solutions that cover the entire customer journey from the first point of contact. We provide you with a wide range of expertise, from the initial contact, through banking approval, to KYC management of your customers.

Why we are the perfect match

Our entity dedicated to the financial sector is made up of certified and specialised experts who assist you on all your issues, even the most sensitive ones and the various regulatory challenges. Diversified expertise dedicated to your service.

Thanks to our partnerships with all the professions and players in the sector, we can offer you comprehensive support that takes into account your problems. From traditional models to «digital native» models, we provide you with customised solutions.

We offer end-to-end solutions that cover the entire customer journey from the first point of contact. We provide you with a wide range of expertise, from the initial contact, through banking approval, to KYC management of your customers.

Our solutions to support you

Meet our experts

Let's talk
about you!

Contact us

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Ready to start the conversation!

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Latest news about Financial Services

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Latest news about Financial Services


Fashion & Luxury

Rapid change
and seasonality

Fast fashion has disrupted the market. Not only for low cost brands but increasingly for high end and luxury brands too. Many of these luxury and high end brands followed the mass market trend by offering new products and collections every few months. But customer habits are changing as well as luxury brands: we are seeing a return to a more sustainable market with greater emphasis on quality rather than quantity.

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Streamlining of brands
and collections

Consumers are interacting with influencers, online marketing and social media around the world all day, every day. To stand out brands need to have a unified and global approach. This means unifying sub brands and having one clear brand identity. Successful businesses will concentrate their collections under one brand, with a streamlined and easy to recognize range of products.

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E-commerce, cash flow
and profitability

Because of its unique dynamics and timings, the fashion sector presents many financial challenges. With up to 15 months from designing and producing a collection until you get your money back, a regular cash flow is essential to preserve profitability.
E-commerce has also become hugely important in the market. It’s as important as physical stores meaning you have to offer a unified brand experience across every channel.

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Why we are the perfect match

Our Experience and Expertise

Our deep understanding of the fashion and luxury market comes from representing more than 1,500 local and global fashion brands. In an economic scenario that leads to balance business development and protection against financial risk, Webhelp is trusted by our clients to provide neutral support and guidance.

Managing buyers’ relationships

Working with over 40,000 fashion buyers means that we have the key to tackle any potential issues between brands and their clients. We have our clients at heart: we are here to support and help them developing new solutions to bring added value into the relationship with the buyers.

Our Global Team

The Webhelp community and our network of subsidiaries cover over 35 countries in Europe, Africa and North America. Webhelp offers strong local knowledge combined with expertise in international business and financial practices ideally suited to the needs of the fashion and luxury market.

Why we are the perfect match

Our deep understanding of the fashion and luxury market comes from representing more than 1,500 local and global fashion brands. In an economic scenario that leads to balance business development and protection against financial risk, Webhelp is trusted by our clients to provide neutral support and guidance.

Working with over 40,000 fashion buyers means that we have the key to tackle any potential issues between brands and their clients. We have our clients at heart: we are here to support and help them developing new solutions to bring added value into the relationship with the buyers.

The Webhelp community and our network of subsidiaries cover over 35 countries in Europe, Africa and North America. Webhelp offers strong local knowledge combined with expertise in international business and financial practices ideally suited to the needs of the fashion and luxury market.

Our solutions to support you

Latest news about Fashion & Luxury

Nothing found.

Latest news about Fashion & Luxury


Automotive & Mobility

Digital and
Smart Technology

Digital showrooms, connected vehicles and smart functionality are changing how customers interact with automotive brands. For manufacturers, and associated companies, this means getting your customer engagement, support and digital interactions right. Creating the right digital journey is now as important as the experience on the open road.

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Move from
Ownership to Service

For a growing number of people the idea of car or vehicle ownership is becoming obsolete. Car manufacturers and other automotive companies are moving from an ownership model to a service model; like car sharing. This means creating, developing and sustaining customer relationships will be key to growth and success. As a result companies need to adapt, becoming less product orientated and more customer focused.

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Environmental
Impacts

The increase in electric vehicles is changing the car market forever. Micro mobility alternatives like e-bikes and scooters are also changing how people move about in their daily lives. And consumers are looking for new mobility options and ways of cutting their own environmental impacts. Automotive and mobility brands need to adapt to meet these needs or risk losing out.

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Why we are the perfect match

Our Sector Expertise

We have worked with many of the leading vehicle manufacturers, service, rental and mobility providers. We understand the challenges being felt right across the industry. By leveraging our expertise you will make sure you stay ahead of your competitors.

Our Technology

We have invested heavily in our technology services and our range of digital solutions. We can help you engage with your customers in new ways while supporting your digital strategy or business transformation. With Webhelp in tow you will be revved up and ready to go; whatever the road ahead throws at you.

Our People

We are helping to make business more human through our people. You will be able to focus on your customers with our 24/7 multi-lingual support and global footprint. Our highly skilled industry experts will help steer your brand in the right direction.

Why we are the perfect match

We have worked with many of the leading vehicle manufacturers, service, rental and mobility providers. We understand the challenges being felt right across the industry. By leveraging our expertise you will make sure you stay ahead of your competitors.

We have invested heavily in our technology services and our range of digital solutions. We can help you engage with your customers in new ways while supporting your digital strategy or business transformation. With Webhelp in tow you will be revved up and ready to go; whatever the road ahead throws at you.

We are helping to make business more human through our people. You will be able to focus on your customers with our 24/7 multi-lingual support and global footprint. Our highly skilled industry experts will help steer your brand in the right direction.

Our solutions to support you

Latest news about Automotive and Mobility

Nothing found.

Latest news about Automotive and Mobility


Your industry

Your industry. Our expertise.

One size never fits all. Understanding your sector and your business helps us tailor our approach to meet your needs.

Your industry. Our expertise.

One size never fits all. Understanding your sector and your business helps us tailor our approach to meet your needs.

Our winning partnerships

At Webhelp we put our clients at the heart of everything we do. Our client’s success is our success. This is how we build true and award winning partnerships. Partnerships that help our clients grow their businesses, achieve their strategies and deliver great customer experiences.

Discover our client stories

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